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For Companies At a Glance
- Tasks: Manage contracts and ensure top-notch service delivery in healthcare facilities.
- Company: Kudos is a leading Facilities Management company dedicated to the healthcare sector.
- Benefits: Enjoy 25 days annual leave, life assurance, pension scheme, and employee assistance programme.
- Why this job: Join a passionate team making a real impact in local communities while developing your career.
- Qualifications: 3+ years in FM, degree-level education, and knowledge of contractual matters required.
- Other info: Interviews conducted via Teams; profiling assessment included.
The predicted salary is between 43200 - 72000 £ per year.
Kudos Services is a well-established Facilities Management company working within the Healthcare Sector to deliver a high-quality Facilities Management service across 35 NHS LIFT buildings across the North West & London areas on behalf of its client, and is currently seeking a highly-skilled Contract Manager to join the team in London.
The Role
As a Regional Contract Manager, you will play an essential role in maintaining and improving our operational service delivery standards. You will be responsible for working collaboratively with the South Technical Manager to deliver PPM and Reactive tasks at 100% within the relevant KPI, and with relevant project teams to protect the business against financial and reputational breaches through rigorous management of payment mechanisms and mitigation against unavailability. Your contractual expertise will help to support effective operational delivery, and you will act as the subject matter expert on contractual interpretation and deliverables, ensuring that Kudos delivers to all contractual requirements, its associated schedules, and the Partnering Agreement. You will develop and execute plans to deliver objectives, KPIs, Continuous Improvement Indicators and any other indicators as required to ensure optimal service delivery and customer satisfaction.
About You
Working to a strong values framework and positively influencing change will be important to you. The health centres are of significant importance to the local community, and you will be passionate about helping to drive their performance. We're looking for an individual who can cultivate strong relationships with stakeholders, and this will be crucial, as you will be acting as the client liaison & interface between FMCo and LIFTCo. You must have at least 3 years' proven experience operating in the FM sector with a demonstrable track record of directly managing multi-site portfolios within a large and complex estate, within a healthcare or similar PPP/PFI environment. You will be able to comfortably demonstrate that you have a complex understanding of contractual matters, including interpreting contract clauses and obligations along with their effective and clear communication to others. You will have Degree-level education in a relevant construction or mechanical discipline and hold or be working towards a professional membership, such as IWFM or similar. Completion of IOSH or NEBOSH training preferable.
Why work for Kudos?
At Kudos, we believe that our people are our most valuable asset, and that creating an environment for our employees that aligns with our core values, is essential to the success of the business.
- Supportive - We embrace partnership working
- Ethical - We act with integrity
- Innovative - We take ownership for understanding and improving Kudos.
- Ambitious - We continually strive to deliver the best possible service.
- Passionate - We are proud of the part we play in Kudos & the services we deliver.
Application Process
Application & CV Screening Interview Via Teams with National Operations Manager & Contract Manager. Interview Via Teams/In person with Kudos CEO & Head of HR. As part of this interview process, you will be required to complete a profiling assessment.
Regional Contract Manager employer: Kudos Services
Contact Detail:
Kudos Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Contract Manager
✨Tip Number 1
Familiarise yourself with the healthcare sector and the specific challenges it faces in facilities management. Understanding the nuances of this industry will help you speak confidently about how your experience aligns with Kudos' needs during interviews.
✨Tip Number 2
Network with professionals in the FM sector, especially those who have experience in healthcare or similar environments. Engaging with industry peers can provide valuable insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed multi-site portfolios and improved service delivery in previous roles. Being able to articulate these experiences clearly will demonstrate your capability as a Regional Contract Manager.
✨Tip Number 4
Research Kudos' values and think about how your personal values align with theirs. During the interview, be ready to share how you embody these values in your work, as cultural fit is crucial for their team.
We think you need these skills to ace Regional Contract Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the Facilities Management sector, particularly any roles that involved managing multi-site portfolios or working within healthcare environments. Use specific examples to demonstrate your achievements and how they align with the responsibilities of a Regional Contract Manager.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of Kudos' values and how you embody them. Highlight your contractual expertise and your ability to cultivate strong relationships with stakeholders, as these are key aspects of the job.
Prepare for Interviews: Anticipate questions related to your experience in managing contracts and your understanding of contractual obligations. Be ready to discuss specific scenarios where you've successfully navigated complex contractual matters. Familiarise yourself with Kudos' operations and be prepared to share how you can contribute to their goals.
Follow Up: After your interviews, send a thank-you email to express your appreciation for the opportunity to interview. Reiterate your enthusiasm for the position and briefly mention how your skills align with the company's needs. This shows professionalism and keeps you on their radar.
How to prepare for a job interview at Kudos Services
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Regional Contract Manager. Familiarise yourself with the key performance indicators (KPIs) and contractual obligations mentioned in the job description, as this will help you demonstrate your knowledge during the interview.
✨Showcase Your Experience
Prepare to discuss your previous experience in the facilities management sector, particularly any roles where you've managed multi-site portfolios. Be ready to provide specific examples of how you've successfully navigated complex contractual matters and improved service delivery.
✨Demonstrate Relationship-Building Skills
Since cultivating strong relationships with stakeholders is crucial for this role, think of examples where you've effectively liaised with clients or partners. Highlight your communication skills and how you've positively influenced change in past positions.
✨Align with Company Values
Kudos places a strong emphasis on their core values. Before the interview, reflect on how your personal values align with theirs—supportive, ethical, innovative, ambitious, and passionate. Be prepared to discuss how you embody these values in your work.
