Customer Retention Specialist

Job Title: Customer Retention Specialist

Find out more about this role by reading the information below, then apply to be considered.
Location: Chelmsford
Employment Type: Full-time, Permanent

Hours: 9:00 AM – 6:00 PM, Monday to Sunday (standard working days are Monday to Friday, with occasional weekend work, approximately one in four weekends).
Reports to: Team Leader / Department Manager

Overview:
A full-time position is available for an individual with a strong focus on customer service and retention. This role involves supporting clients as they approach the end of their finance agreements, offering guidance on suitable options, and ensuring a smooth continuation of service. The successful candidate will be confident in communication, organised, and results-driven.

Key Responsibilities:

Identify opportunities to retain existing customers by offering tailored solutions.
Proactively engage clients ahead of contract expiry to discuss next steps.
Clearly explain available finance or product options in a professional and approachable manner.
Maintain accurate records of all communications and customer decisions.
Carry out standard checks in line with internal procedures and regulatory requirements.
Collaborate with other departments to ensure seamless customer experiences.Candidate Requirements:

Experience in customer service, sales, automotive, finance, or a related sector.
Ability to manage targets and maintain a strong focus on client satisfaction.
Excellent verbal and written communication skills.
Highly organised with good attention to detail.
Comfortable using CRM platforms and standard office software.
Knowledge of finance processes, affordability checks, or compliance practices is beneficial.Please note: You must have the right to work in the UK to be considered.

HRGO Recruitment is a trusted recruitment agency supporting outstanding companies in the region. This is a permanent position offering a competitive salary based on your experience. We aim to respond to all applications