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- Tasks: Process customer orders and handle inquiries via email, phone, and Zendesk.
- Company: Join a growing organisation that values customer service and efficiency.
- Benefits: Enjoy a full-time role with a supportive team in a dynamic office environment.
- Why this job: Perfect for those who thrive in fast-paced settings and love helping customers.
- Qualifications: Confident in customer service, with strong communication skills and attention to detail.
- Other info: Office-based role, Monday to Friday, ideal for self-motivated individuals.
The predicted salary is between 28800 - 43200 £ per year.
My client are looking to appoint an Order Processor on a permanent, full-time basis to support their growing organisation.
Responsibilities:
- Process customer orders through email, Zendesk, and phone channels.
- Handle customer inquiries efficiently via telephone, email, and Zendesk.
- Ensure all orders are processed within the same day, and respond to customer inquiries in a timely manner.
- Provide customer support, helping to resolve any issues related to orders and products.
Required Skills & Qualifications:
- Confident, assertive, and experienced in customer service/inbound sales.
- Knowledge of SAP is a distinct advantage.
- Excellent telephone manner with the ability to stay composed under pressure in a fast-paced environment.
- Strong attention to detail, with the ability to handle various customer inquiries while communicating the company's warranty and replacement procedures.
- Competent in Excel and proficient in basic office tools.
- Outgoing personality with excellent communication skills, good judgment, and initiative.
- Self-motivated with a strong focus on customer service and the ability to work effectively under pressure.
Hours of work are Monday to Friday, this is an office-based role.
Order Processor employer: Arc Recruitment
Contact Detail:
Arc Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Processor
✨Tip Number 1
Familiarise yourself with the tools mentioned in the job description, especially Zendesk and SAP. If you have experience with these platforms, be ready to discuss specific examples of how you've used them to improve customer service or streamline order processing.
✨Tip Number 2
Practice your telephone communication skills. Since the role requires an excellent telephone manner, consider role-playing scenarios where you handle customer inquiries or complaints. This will help you stay composed under pressure and demonstrate your ability to communicate effectively.
✨Tip Number 3
Showcase your attention to detail by preparing for potential questions about how you manage multiple customer inquiries simultaneously. Think of examples where your organisational skills helped resolve issues quickly and efficiently.
✨Tip Number 4
Highlight your self-motivation and customer service focus during any discussions. Be prepared to share instances where you went above and beyond to assist a customer, as this will resonate well with the hiring team looking for someone who thrives in a fast-paced environment.
We think you need these skills to ace Order Processor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and order processing. Emphasise any previous roles where you handled inquiries or processed orders, especially if you have experience with SAP.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and ability to work under pressure. Mention specific examples of how you've successfully managed customer inquiries and resolved issues in the past.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Excel and other office tools. If you have experience with Zendesk or similar platforms, be sure to mention that as well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Order Processor role.
How to prepare for a job interview at Arc Recruitment
✨Showcase Your Customer Service Skills
Since the role requires strong customer service experience, be prepared to share specific examples of how you've successfully handled customer inquiries in the past. Highlight your ability to stay composed under pressure and resolve issues efficiently.
✨Familiarise Yourself with SAP
If you have experience with SAP, make sure to mention it during the interview. If not, do a bit of research on its functionalities and how it relates to order processing. This shows initiative and a willingness to learn.
✨Demonstrate Attention to Detail
The job requires a strong attention to detail, so be ready to discuss how you ensure accuracy in your work. You might want to prepare examples where your attention to detail made a significant difference in customer satisfaction or order processing.
✨Prepare for Fast-Paced Scenarios
Given that the role is in a fast-paced environment, think of scenarios where you've had to manage multiple tasks simultaneously. Be ready to explain how you prioritise tasks and maintain quality service under pressure.
