Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and develop a team of KYC Executives while ensuring compliance and operational excellence.
- Company: Flagstone is an innovative online savings platform transforming cash management for individuals and businesses.
- Benefits: Enjoy hybrid working, competitive bonuses, personal development budgets, and comprehensive health benefits.
- Why this job: Join a diverse, inclusive culture where your voice matters and make a real impact in fintech.
- Qualifications: ICA Qualification in AML/KYC or equivalent experience with strong leadership and KYC knowledge required.
- Other info: We embrace applicants from all backgrounds and offer flexible working options.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Onboarding Team Leader role at Flagstone. Flagstone is an online savings platform, reinventing how individuals, businesses, and charities manage, protect, and grow their cash. Our culture is our pride and competitive advantage. We foster kindness, respect, and growth, building a diverse, inclusive community where your voice is valued.
About You
You are an experienced leader with KYC/AML knowledge, committed to operational excellence, high performance, and innovation.
Responsibilities
- Lead, coach, and develop a team of 5-7 Onboarding KYC Executives, fostering a high-performance culture.
- Ensure team adherence to KYC compliance, stay updated with regulatory changes, and escalate high-risk cases when necessary.
- Manage team productivity to meet SLAs and onboarding targets.
- Provide ongoing coaching and training on KYC best practices and operational efficiency.
- Collaborate with Onboarding, Risk, Compliance, and Sales teams as the key liaison.
- Plan resources to meet business demand.
- Identify and implement process improvements to enhance efficiency and client experience.
Requirements
- ICA Qualification in AML/KYC or equivalent experience.
- Experience leading teams in first-line operations.
- Strong knowledge of AML/KYC processes, including customer due diligence, sanctions, PEP, adverse media, and screening tools.
- Experience managing high net worth relationships.
- Proficiency with Salesforce and case management.
- Patience and professionalism in handling customer queries and complaints.
- Confidence in approving applications and using screening tools like Comply Advantage, Lexis Nexis, World-Check, GBG, or similar.
Benefits
- Hybrid working with at least 1 day in our London office.
- Competitive bonus scheme.
- Flexible benefits budget for personalized benefits.
- Salary sacrifice options for electric cars, nursery schemes, home and tech goods.
- 3 months work from anywhere scheme.
- Mental wellbeing support through Spill.
- £1,000 personal development budget.
- Private healthcare with AXA.
- Medical cash plan for dental and optical expenses.
- Life insurance and Income Protection (4x salary).
- Matched pension contributions up to 5%.
- 25 days holiday plus bank holidays, wellbeing, and volunteering days.
- Enhanced parental leave options.
We welcome applicants from all backgrounds to join our diverse team. If this role excites you, we encourage you to apply.
Onboarding Team Leader employer: Flagstone
Contact Detail:
Flagstone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Team Leader
✨Tip Number 1
Familiarise yourself with the latest KYC and AML regulations. Being well-versed in current compliance standards will not only boost your confidence during interviews but also demonstrate your commitment to operational excellence, which is crucial for the Onboarding Team Leader role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in high-pressure environments. Highlighting your experience in fostering a high-performance culture will resonate well with Flagstone's values.
✨Tip Number 3
Network with current or former employees of Flagstone on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare to discuss specific process improvements you've implemented in previous roles. Flagstone values innovation, so demonstrating your ability to enhance efficiency and client experience will set you apart from other candidates.
We think you need these skills to ace Onboarding Team Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Onboarding Team Leader position at Flagstone. Tailor your application to highlight your relevant experience in KYC/AML and team leadership.
Craft a Compelling CV: Your CV should clearly showcase your leadership experience, knowledge of KYC/AML processes, and any relevant qualifications. Use bullet points to make it easy to read and focus on achievements that demonstrate your operational excellence.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company culture at Flagstone. Highlight specific examples of how you've led teams, improved processes, and contributed to compliance in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Flagstone
✨Showcase Your Leadership Skills
As an Onboarding Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on coaching and developing team members to achieve high performance.
✨Understand KYC/AML Regulations
Make sure you're well-versed in KYC and AML processes. Be ready to discuss specific regulations and how you've ensured compliance in previous roles. This knowledge will show that you can effectively manage your team's adherence to these standards.
✨Highlight Your Collaborative Spirit
Flagstone values collaboration across various teams. Prepare to share experiences where you've worked closely with other departments, such as Risk or Compliance, to achieve common goals. This will demonstrate your ability to be a key liaison.
✨Discuss Process Improvements
Be prepared to talk about any process improvements you've implemented in previous roles. Highlight how these changes enhanced efficiency or client experience, as this aligns with the responsibilities of the role and shows your innovative mindset.
