Operational Resilience & Services Manager, UK & Lloyd\'s

The Operational Resilience & Services Manager is responsible for driving and overseeing a number of fundamental components of AXA UK & Lloyd’s business’ operations and services. Within this role you will be responsible for delivery of Operational resilience within the UK, Third party management, as well as effective operational support. This is an opportunity to work closely with AXA XL’s Leadership team and shape the way we look at our regulatory stance within our COO function.

What will your essential responsibilities include? The role is crucial in supporting UK & Lloyd’s to deliver its strategic and operational objectives. The role is broad, and has three main components:

• Operational Resilience and Outsourcing– UK
  • Delivering Operational Resilience Roadmap and continuously improving UK operational resilience, working closely with the global operational resilience team.
  • Management and coordination of the Important Business Services, Impact Tolerances of Important Business Services, Dependency Mapping documents, Scenario Testing, Self-Assessments, and vulnerability removal.
  • Provide detailed oversight to UK Executive Committee, Boards and regulators on operational resilience including annual self-assessment.
  • Embed an operational resilience culture by implementing the governance framework and process surrounding Important Business Services, and by providing training and communications to the wider business.
  • Participate in Divisional, Group & Market Operational Resilience activities and forums.
• Outsourcing & Third-Party Management
  • Drive Outsourcing Committee agenda ensuring all aspects of governance and escalation are delivered for the UK & Lloyd’s Business Unit.
  • Co-ordinate activities and support required from UK relating to critical outsourcing arrangements.
  • Overseeing UK operational aspects of Lloyd’s Insurance Company arrangements.
  • Attend global committees relating to outsourcing arrangements and provide a link between the UK and Divisional governance frameworks.
  • Develop relationships with London Market vendors such as LIMOSS and Velonetic.
• Operational Services support
  • Supporting and advising on procurement and vendor management during operational projects.
  • BAU support for third party engagement as UK SME on outsourcing and vendor management.
  • Operational Governance and reporting oversight for UK & Lloyd’s COO.

Other areas of support include:

• Ensuring the delivering of operational and service priorities.
• Operations lead coordinating with Global Technology to provide oversight of Information Security KPIs and delivery of security and cyber initiatives that will impact the UK & Lloyd’s Business Unit.
• Operational Effectiveness and Process Improvement including:

• Ops & Tech Internal Audit - Oversight of outstanding actions and liaison with IA and COO functions in order to determine their progress to resolution and report to appropriate committees.
• Work with the Functions that require more hands-on support to assist in instigating the necessary changes for process and control improvements.
• Lloyd’s Minimum Standards (LMS) - Conduct detailed reviews of the annual Functions’ responses for the LMS controls ‘owned’ by the COO: LMS04, LMS11.
• Servco (XLICSE) Management - Coordinate with XLCSSE (ServCo) management to oversee the ongoing KPI performance reporting, working with XLCSSE (ServCo) management and the relevant functions to assist in driving performance improvements.
• Work with the Functions to determine the best mix of costs/skill sets and assist them in transitioning the cost base from UK to ESS Poland and ESS India where benefits exist.

Board, Exco and Reporting:

• Provide high quality COO’s reports for Executive Committees, Risk Management Committee and Boards based upon the function reports received from COO’s direct reports.
• Present the relevant COO’s report to the oversight committees and deal with any actions raised.

The role has exposure to multiple functions and senior leaders at local, regional and global levels on matters of strategic importance, requiring a high level of commercial and business acumen, excellent stakeholder management and influencing skills. The role reports to the Chief of Staff, COO UK & Lloyd’s and is part of the Chief Operating Officer’s (COO) Office.

We’re looking for someone who has these abilities and skills:

• Ability to quickly manage broad range of key complex topics and initiatives.
• Experience in Operational resilience/outsourcing including knowledge of UK regulatory requirements and within London market preferred.
• Excellent analytical and problem-solving skills, with ability to assess complex issues, identify root cause and to drive solutions to achieve optimal outcomes.
• A change agent who will challenge the status quo and constantly strive for improvement.
• Service focus with ability to simplify and innovate to enhance service both internally and externally.
• Ability to operate effectively at the highest levels of an organization and be perceived as a partner to our business leaders.
• Ability to understand and support assessment of risks, both existing and emerging, and to implement measures and controls to mitigate.
• Exceptional communication, interpersonal and influencing skills.
• Network of relationships with internal and external stakeholders and peers.