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For Companies At a Glance
- Tasks: Liaise with customers, arrange appointments, and monitor project progress.
- Company: Building Careers UK focuses on construction and property recruitment.
- Benefits: Gain valuable experience in a fast-paced environment with opportunities for growth.
- Why this job: Join a supportive team and make a real impact in the community.
- Qualifications: Excellent communication skills and experience in social housing required.
- Other info: Open to applicants from all backgrounds; equal opportunity employer.
As part of our customer experience team, you will be responsible for liaising with customers on projects to arrange appointments for trades and keep customers fully informed throughout the process. You will need good communication skills, a can-do attitude, desire to succeed and the ability to multitask and work under pressure with tight deadlines.
Daily Responsibility
- Coordinate all activities that relate to the customers journey, from introduction through to the completion of works
- Undertake visits to customers in their homes to monitor works and quickly address any customer concerns or issues raised to avoid escalation
- Support the site manager in all activities affecting the customer experience
- Investigate and resolve complaints within agreed timescales
- Resolve problems of access or other social issues
- Identify community initiatives to fulfil social value commitments
- Assist in developing continuous improvement opportunities linked to all activities affecting the customer journey
Essential Skills
- Excellent communication skills, both written and oral
- Experience of working in the social housing sector
- Full Driving License is required
- Ability to work in a fast paced environment
- Good initiative and logical thinking skills
- Good problem solving skills
- Confident and organised
- Good communication and negotiating skills
If you’re interested in this opportunity, then please get in touch today with our recruitment consultant.
We welcome applications from individuals of all backgrounds, experiences, and identities. Our recruitment process is designed to ensure equal opportunities for all candidates, regardless of age, gender, race, ethnicity, religion, disability, sexual orientation, or any other characteristic.
Tenant Liaison Officer employer: Building Careers UK
Contact Detail:
Building Careers UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Liaison Officer
✨Tip Number 1
Familiarise yourself with the social housing sector. Understanding the challenges and needs of tenants will help you communicate effectively and demonstrate your commitment to improving their experience.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you prepare for real-life situations where you need to liaise with customers and resolve issues promptly.
✨Tip Number 3
Showcase your problem-solving abilities by thinking of examples from your past experiences where you've successfully resolved customer complaints or issues. Be ready to discuss these during any interviews.
✨Tip Number 4
Network with professionals in the social housing sector. Attend relevant events or join online forums to connect with others who can provide insights and potentially refer you to opportunities.
We think you need these skills to ace Tenant Liaison Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Tenant Liaison Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or the social housing sector. Provide specific examples of how you've successfully managed customer relationships or resolved complaints.
Showcase Communication Skills: Since excellent communication is essential for this role, ensure your application reflects your written and oral communication skills. Use clear and concise language, and consider including examples of successful negotiations or problem-solving.
Express Your Enthusiasm: Convey your can-do attitude and desire to succeed in your cover letter. Explain why you are passionate about improving customer experiences and how you can contribute to the company's goals.
How to prepare for a job interview at Building Careers UK
✨Showcase Your Communication Skills
As a Tenant Liaison Officer, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Consider sharing examples from past experiences where your communication skills made a difference.
✨Demonstrate Problem-Solving Abilities
The role requires good problem-solving skills, so think of specific instances where you've successfully resolved issues. Discuss how you approached the problem, the steps you took, and the outcome. This will show your potential employer that you can handle challenges effectively.
✨Highlight Your Multitasking Skills
In a fast-paced environment, multitasking is essential. Prepare to discuss how you manage multiple tasks simultaneously, especially under tight deadlines. You could mention tools or techniques you use to stay organised and efficient.
✨Express Your Can-Do Attitude
A positive attitude can set you apart from other candidates. Be ready to share examples of how your can-do approach has helped you succeed in previous roles. This will convey your enthusiasm for the position and your commitment to providing excellent customer service.
