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- Tasks: Provide top-notch technical support for CPM/EPM solutions and manage support tickets.
- Company: Join a fast-growing Managed Services team in London, UK.
- Benefits: Enjoy a full-time hybrid work model with opportunities for growth.
- Why this job: Be part of a dynamic team that values problem-solving and user support.
- Qualifications: No prior experience required; just a passion for tech and helping others.
- Other info: Perfect for high school and college students looking to kickstart their careers!
The predicted salary is between 28800 - 42000 £ per year.
Job Description Grade: Entry – Associate Location: London, UK Team : Managed Services Contract and Work Pattern: Full time and Hybrid Job Overview: What will you be doing? As an Application Support Consultant, you will be an integral part of our fast growing Managed Services team. You’ll be responsible for providing high quality technical support to our client base for an CPM/EPM solutions. Here is an idea of your day-to-day: Accurately assess and prioritise support tickets in accordance with their severity systematically interpret user problems, identify solutions and possible side-effects Lean upon experience within the solution to address user problems and utilise the database for potential resolutions Provide first line investigation and diagnosis skills, promptly allocating complex or unresolved issues as appropriate Record and track incidents from outset to conclusion Act systematically to respond to day-by-day operational needs, avoiding service disruptions and maintaining coherence to agreed SLAs and information security requirements Instruct and upskill end-users as to the issue-resolution process Assist with the development of standards, and application…
Application Support Consultant employer: VantagePoint
Contact Detail:
VantagePoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Consultant
✨Tip Number 1
Familiarize yourself with CPM/EPM solutions and their common issues. Understanding the technical aspects of these applications will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your problem-solving skills by working on real-world scenarios. You can find case studies or examples online that mimic the types of support tickets you might encounter in this role.
✨Tip Number 3
Network with current Application Support Consultants or professionals in the Managed Services field. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 4
Stay updated on the latest trends in application support and IT service management. This knowledge will not only prepare you for the job but also show your commitment to continuous learning.
We think you need these skills to ace Application Support Consultant
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Application Support Consultant position. Understand the key responsibilities and required skills, such as technical support for CPM/EPM solutions, and tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in technical support or application management. Provide specific examples of how you've assessed and prioritized support tickets or resolved user issues in the past.
Showcase Problem-Solving Skills: Demonstrate your problem-solving abilities in your application. Discuss instances where you systematically interpreted user problems and identified effective solutions, as this is a crucial part of the role.
Tailor Your Cover Letter: Craft a personalized cover letter that reflects your understanding of the company and the Managed Services team. Mention your enthusiasm for providing high-quality support and your commitment to maintaining service levels and information security.
How to prepare for a job interview at VantagePoint
✨Understand the Role
Make sure you have a clear understanding of what an Application Support Consultant does. Familiarize yourself with CPM/EPM solutions and be ready to discuss how your skills align with the responsibilities outlined in the job description.
✨Showcase Problem-Solving Skills
Be prepared to demonstrate your problem-solving abilities. Think of examples from your past experiences where you successfully diagnosed and resolved technical issues, and be ready to explain your thought process.
✨Familiarize with SLAs and Incident Management
Since the role involves maintaining service levels and tracking incidents, brush up on your knowledge of Service Level Agreements (SLAs) and incident management processes. Be ready to discuss how you would prioritize support tickets based on severity.
✨Prepare Questions for the Interviewers
Have a list of insightful questions ready to ask the interviewers. This shows your interest in the role and helps you understand the company culture and expectations better. Consider asking about team dynamics or the tools they use for support.
