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- Tasks: Coordinate the movement of goods, manage logistics, and ensure timely deliveries.
- Company: Join a dynamic freight operations team focused on efficient shipping and customer satisfaction.
- Benefits: Enjoy competitive pay, weekend work compensation, and opportunities for growth.
- Why this job: Be part of a crucial supply chain role that impacts global trade and customer experience.
- Qualifications: Full driving licence required; familiarity with customs systems and Microsoft Office is a plus.
- Other info: Office-based role with some physical tasks; flexibility for weekend and call-out cover needed.
The predicted salary is between 28800 - 43200 £ per year.
Office based role Mon to Fri but will involve weekend and call out cover. A freight operations operator is responsible for coordinating the movement of goods and materials, ensuring they are transported efficiently and safely from one location to another. Their primary purpose is to oversee the logistics involved in shipping and receiving freight, including scheduling shipments, coordinating with carriers and suppliers, tracking shipments in transit, and resolving any issues that may arise during the transportation process. They play a crucial role in maintaining supply chain efficiency and meeting customer demands by ensuring that goods are delivered on time and in good condition. Additionally, freight operations operators may also be involved in managing documentation, such as bills of lading and customs paperwork, and optimizing transportation routes to minimize costs and maximize efficiency.
Duties Include:
- All modes of transport – air import/export, ocean import/export, road import/export.
- Customs – predominantly clear carnets but also permanent and temporary imports/exports. Knowledge of ASM Customs system would be preferable.
- Knowledge of CDS.
- Be able to cut export AWBs.
- Provide quotes to customers.
- Provide high customer service levels, chase for post flights and PODs, etc.
- Responsible for inputting cost accruals and invoicing jobs to clients.
- Weekend / out of hours work required with the job – will be paid for.
- Full, clean driving licence required.
- Be able to work with Microsoft Outlook, Excel and Word programs.
- Involve some physical work.
Contact Detail:
Kevin Theobald Employment Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations
✨Tip Number 1
Familiarise yourself with the logistics and freight industry. Understanding the different modes of transport and customs processes will give you an edge in discussions during interviews. Make sure to highlight any relevant experience or knowledge you have in these areas.
✨Tip Number 2
Showcase your customer service skills. Since the role involves providing high levels of customer service, think of examples from your past experiences where you successfully resolved issues or improved customer satisfaction. Be ready to discuss these in your conversations with us.
✨Tip Number 3
Be prepared to demonstrate your proficiency with Microsoft Office tools, especially Excel. You might be asked about how you use these programs to manage data or create reports, so brush up on your skills and consider preparing a few examples of how you've used them effectively in previous roles.
✨Tip Number 4
Highlight your flexibility and willingness to work weekends or out of hours. This is a key requirement for the role, so make sure to express your availability and readiness to take on these responsibilities during your discussions with us.
We think you need these skills to ace Operations
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a freight operations operator. Familiarise yourself with logistics terminology and the specific duties mentioned in the job description.
Tailor Your CV: Highlight relevant experience in logistics, customs, and customer service in your CV. Use keywords from the job description to demonstrate that you meet the requirements and can handle the tasks involved.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for logistics and your ability to provide high levels of customer service. Mention any specific experience with customs systems or transport modes that align with the job.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Kevin Theobald Employment Agency
✨Show Your Logistics Knowledge
Make sure to brush up on your understanding of freight operations, including all modes of transport. Be prepared to discuss your experience with customs processes and any relevant systems like ASM Customs or CDS.
✨Demonstrate Customer Service Skills
Since providing high levels of customer service is crucial, think of examples where you've gone above and beyond for a customer. Highlight your ability to chase for post flights and proof of deliveries (PODs) effectively.
✨Be Ready for Weekend Work
As the role requires weekend and out-of-hours work, be honest about your availability. Show enthusiasm for the flexibility this role demands and how you can manage your time effectively.
✨Highlight Technical Proficiency
Familiarity with Microsoft Outlook, Excel, and Word is essential. Prepare to discuss how you've used these tools in previous roles, especially in relation to invoicing and cost accruals.
