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- Tasks: Lead a team to provide top-notch support for Salesforce clients post-implementation.
- Company: Join a Salesforce Impact Partner with over 100 active clients making a difference.
- Benefits: Enjoy remote work, wellness benefits, bi-annual bonuses, and a training budget.
- Why this job: Be part of a mission-driven culture while enhancing your Salesforce expertise.
- Qualifications: 3+ years Salesforce experience and strong communication skills required.
- Other info: Work remotely with occasional team meet-ups and client visits.
The predicted salary is between 52000 - 60000 £ per year.
A Salesforce Impact Partner with 100+ active clients is seeking a Head of Managed Services to lead their managed service offering. You will be responsible for managing a team of support consultants to ensure clients receive outstanding post-implementation after care. This is a great opportunity for a Salesforce professional with a passion for supporting mission-driven organisations.
You will be the first point of contact for client support, distributing cases effectively and ensuring issues are resolved in line with SLAs and KPIs. You will identify opportunities for process improvement and implement best practices to guarantee client satisfaction. All individuals within the business are fully remote, with occasional team meet-ups and client visits. In addition, you will receive a monthly wellness benefit, a bi-annual bonus, a training budget and 10 days of pro-bono work should you so wish.
The successful candidate will be expected to have:
- 3+ years Salesforce experience.
- Broad understanding of the Salesforce platform (Sales, Service, Experience Clouds etc), as well as strong technical skills - able to confidently configure Salesforce using flows.
- Excellent communication skills - able to interact with multiple clients, maintain existing relationships and upsell potential solutions.
- Not-for-Profit experience or familiarity with loan/grant management application processes (highly desirable).
- Previous experience working for a Salesforce consultancy/ISV (highly desirable).
- Exposure with support tools such as Jira, Zendesk and Salesforce Service Console.
Location: 100% remote
Salary: GBP65,000 - GBP75,000 + bonus + wellness allowance
For immediate consideration, please send your CV to the details provided and Zak Harvey will be in touch shortly.
Head of Managed Services (Salesforce) employer: Lawrence Harvey
Contact Detail:
Lawrence Harvey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Managed Services (Salesforce)
✨Tip Number 1
Familiarise yourself with the Salesforce platform, especially the Sales, Service, and Experience Clouds. Being able to confidently discuss your technical skills and how you've configured Salesforce in past roles will set you apart during interviews.
✨Tip Number 2
Highlight your experience with support tools like Jira, Zendesk, and Salesforce Service Console. Be prepared to share specific examples of how you've used these tools to improve client satisfaction and resolve issues efficiently.
✨Tip Number 3
Emphasise your communication skills and ability to maintain relationships with clients. Prepare anecdotes that showcase your success in upselling solutions or managing client expectations effectively.
✨Tip Number 4
If you have experience in the not-for-profit sector or with loan/grant management applications, make sure to mention it. This could be a significant advantage, as the role involves supporting mission-driven organisations.
We think you need these skills to ace Head of Managed Services (Salesforce)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your Salesforce experience, particularly any roles where you've managed teams or provided client support. Emphasise your technical skills and familiarity with the Salesforce platform, as well as any relevant not-for-profit experience.
Craft a Compelling Cover Letter: In your cover letter, express your passion for supporting mission-driven organisations. Mention specific examples of how you've improved client satisfaction in previous roles and how you plan to implement best practices in this position.
Highlight Relevant Tools Experience: If you have experience with support tools like Jira, Zendesk, or Salesforce Service Console, make sure to include this in your application. Detail how you've used these tools to enhance client support and streamline processes.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your ability to interact with clients effectively. Highlight any instances where you've maintained relationships or upsold solutions successfully.
How to prepare for a job interview at Lawrence Harvey
✨Showcase Your Salesforce Expertise
Make sure to highlight your 3+ years of Salesforce experience during the interview. Be prepared to discuss specific projects where you've configured Salesforce using flows, and how your technical skills have contributed to successful outcomes.
✨Demonstrate Communication Skills
Since this role involves interacting with multiple clients, practice articulating your thoughts clearly. Prepare examples of how you've maintained relationships and identified upsell opportunities in previous roles, as strong communication is key to client satisfaction.
✨Familiarise Yourself with Support Tools
Brush up on your knowledge of support tools like Jira, Zendesk, and Salesforce Service Console. Be ready to discuss how you've used these tools in past roles to manage client cases effectively and ensure issues are resolved promptly.
✨Understand the Not-for-Profit Sector
If you have experience in the not-for-profit sector or familiarity with loan/grant management processes, be sure to mention it. This could set you apart from other candidates, as the company values a passion for supporting mission-driven organisations.
