Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver important documents to commercial properties and ensure professional interactions.
- Company: Join a growing organisation focused on resolving outstanding debts for clients.
- Benefits: Enjoy a competitive salary, company car, fuel card, and hotel allowances.
- Why this job: Experience nationwide travel while making a real impact in debt recovery.
- Qualifications: A full UK driving licence and a clean DBS check are essential.
- Other info: Flexible 40-hour week across 4.5 days with excellent career prospects.
The predicted salary is between 30000 - 40000 £ per year.
Home Based - Nationwide Travel
£37,500 rising to £40,000 after a successful completion of probationary period
Company car
Fuel card
Hotel & Food allowance
40 hour week across 4.5 days
Excellent career prospects
Growing organisation
We are seeking a professional and reliable Field Visiting Agent to represent our company on-site at commercial properties. The primary responsibility of this role is to hand-deliver formal documents such as Letters Before Action and Letters of Intent to commercial properties which Utility Collections have been instructed by our clients to assist in recovering and/or resolving outstanding debt. This role is critical in supporting the process and legal escalation processes by ensuring timely, traceable delivery and professional interaction at the point of contact. The role will include working nationally and staying away for up to three nights a week.
Key Responsibilities:
- Visit commercial sites to deliver formal literature relating to overdue energy accounts.
- Ensure proper and professional handover of documentation, confirming receipt where appropriate.
- Record visit details, photos, time, location, and delivery outcomes.
- Communicate respectfully with on-site personnel and represent the company in a professional manner, if applicable.
- Identify and report any relevant on-site information (e.g. vacant premises, signage, company trading names, landlord or neighbouring businesses).
- Collaborate with the internal department to coordinate visits.
- Maintain a high level of confidentiality and integrity while handling sensitive client information.
Skills:
- Strong interpersonal and communication skills.
- Professionalism when dealing with clients face-to-face.
- Ability to remain calm in potentially tense or emotionally charged situations.
- Basic understanding of debt recovery processes and legal correspondence (preferred).
- Good attention to detail and record-keeping skills.
- Self-motivated and able to manage time and travel efficiently.
- Comfortable using mobile or devices for route planning and reporting.
Work Experience:
- Previous experience in a field-based role is desirable but not essential.
- Understanding in Energy Industry, Debt Recovery, Disconnections or legal process is an advantage.
- Full UK driving licence required.
- Clean DBS check.
If you’ve worked in any similar roles such as the following, please apply, we’d love to hear from you...
- Field Outreach Agent
- Field Services Coordinator
- Field Support Specialist
- Client Engagement Field Officer
- On-Site Client Liaison
- Regional Field Agent
- Field Operations Associate
- Mobile Client Representative
- Field Interaction Officer
- Customer Relations Field Advisor
- Work from Home Advisor
- Fully Remote Support Worker
Field Resolutions Agent employer: Utility Collections Ltd
Contact Detail:
Utility Collections Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Resolutions Agent
✨Tip Number 1
Familiarise yourself with the energy industry and debt recovery processes. Understanding the nuances of these areas will not only boost your confidence but also demonstrate your commitment to the role during any discussions or interviews.
✨Tip Number 2
Practice your interpersonal and communication skills. Since this role involves face-to-face interactions, being able to communicate clearly and professionally will set you apart from other candidates.
✨Tip Number 3
Prepare for potential scenarios you might encounter while delivering documents. Think about how you would handle tense situations or difficult conversations, as this will show your ability to remain calm under pressure.
✨Tip Number 4
Make sure you have a reliable method for route planning and reporting. Familiarity with mobile devices and apps can help you manage your time and travel efficiently, which is crucial for this role.
We think you need these skills to ace Field Resolutions Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in field-based roles or customer-facing positions. Emphasise skills like communication, professionalism, and attention to detail, which are crucial for a Field Resolutions Agent.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your understanding of debt recovery processes and your ability to handle sensitive information. Use examples from your past experiences to demonstrate your suitability for the role.
Highlight Relevant Skills: In your application, clearly outline your interpersonal skills and ability to remain calm in tense situations. These traits are essential for the role, so provide specific examples of how you've demonstrated these in previous jobs.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key attributes for this position.
How to prepare for a job interview at Utility Collections Ltd
✨Research the Company and Role
Before your interview, take some time to understand the company’s mission, values, and the specifics of the Field Resolutions Agent role. This will help you tailor your answers and show that you're genuinely interested in the position.
✨Demonstrate Your Communication Skills
As a Field Resolutions Agent, strong interpersonal skills are crucial. Be prepared to discuss how you've effectively communicated in past roles, especially in challenging situations. Use examples that highlight your professionalism and ability to remain calm under pressure.
✨Showcase Your Attention to Detail
This role requires meticulous record-keeping and attention to detail. Bring examples of how you've successfully managed documentation or similar tasks in previous jobs. Highlight any systems or methods you use to ensure accuracy.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific scenarios, such as delivering sensitive information or dealing with difficult clients. Think through potential situations and how you would respond, demonstrating your problem-solving skills and professionalism.
