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- Tasks: Diagnose and resolve IT issues at customer sites, ensuring smooth operations.
- Company: Join a leading national IT Service Provider working with top UK brands.
- Benefits: Enjoy a competitive salary, private healthcare, and 23 days holiday plus bank holidays.
- Why this job: Make a real impact by bridging tech issues and business success in a dynamic environment.
- Qualifications: Experience in IT maintenance, excellent customer service skills, and a clean driving license required.
- Other info: Company van provided, with significant travel and some overnight stays.
The predicted salary is between 24000 - 28000 £ per year.
Our outstanding and successful client, a national IT Service Provider who works with some of the biggest household names in the UK, is looking to recruit an experienced IT Field Technician to join them on a permanent basis. You will be based in the Glasgow / Motherwell area and will attend customer sites in the region to diagnose and resolve technical IT issues relating to customers' on-site technology, including EPOS, business systems, and back office servers. You'll be the bridge between tech issues and business success - making a tangible difference for customers!
Location: Covering the Glasgow region (on-site visits + remote reporting)
Travel: Significant regional travel with some overnight stays (full expenses and accommodation provided)
Company Van: Van provided
Hours: Monday to Friday (core hours will be 8am-5:30pm - with 1 in 8 weekends)
Salary & Benefits: Salary will be £24,200 plus £2,100 for standard weekend overtime, plus additional overtime which will take your salary higher. You will get an excellent benefits package including 23 days holiday per annum + bank, private healthcare provided through BUPA, death in service (4 x salary), group income protection, company pension.
What You'll Do:
- Visit customer sites to diagnose & resolve EPOS, network, and business system issues
- Capture photographic evidence and compile clear, actionable reports
- Coordinate fixes - liaise with management, IT providers & third parties
- Mediating IT solutions between franchisees, service desks, and IT contractors
- Ensure accurate stock tracking & report completion for smooth operations
- Keep stakeholders informed & updated at all times
What we're looking for:
- Excellent experience in IT maintenance and fault diagnosis, including hardware, networks, and systems
- Excellent Customer Service skills and the ability to communicate effectively with internal and external customers, stakeholders and third parties
- High degree of flexibility in terms of hours of work and location
- High level of health, safety and environmental compliance
- Full clean driving license
- Clean DBS required
IT Field Technician employer: Focus Resourcing
Contact Detail:
Focus Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as EPOS systems and business networks. Having hands-on experience or knowledge about these systems will help you stand out during interviews.
✨Tip Number 2
Brush up on your customer service skills, as this role requires effective communication with both internal teams and external clients. Consider preparing examples of how you've successfully resolved customer issues in the past.
✨Tip Number 3
Since the job involves significant travel, be ready to discuss your flexibility regarding working hours and locations. Highlight any previous roles where you managed similar responsibilities to show you're adaptable.
✨Tip Number 4
Research the company and its clients to understand their business needs and challenges. This knowledge will allow you to tailor your responses during the interview and demonstrate your genuine interest in contributing to their success.
We think you need these skills to ace IT Field Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT maintenance and fault diagnosis. Include specific examples of how you've resolved technical issues, particularly with EPOS systems and networks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and ability to communicate effectively. Mention your flexibility regarding hours and locations, as well as your clean driving license, which is essential for this role.
Showcase Technical Skills: In your application, emphasise your technical skills related to hardware, networks, and business systems. Provide examples of past experiences where you successfully diagnosed and resolved IT issues.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Field Technician.
How to prepare for a job interview at Focus Resourcing
✨Showcase Your Technical Skills
Be prepared to discuss your experience with IT maintenance and fault diagnosis. Highlight specific examples of how you've resolved technical issues in the past, especially with EPOS systems and networks.
✨Demonstrate Customer Service Excellence
Since this role involves direct interaction with customers, be ready to share instances where you provided exceptional customer service. Emphasise your communication skills and ability to mediate between different stakeholders.
✨Highlight Flexibility and Adaptability
The job requires significant travel and flexibility in hours. Discuss your willingness to adapt to changing schedules and locations, and provide examples of how you've successfully managed similar situations in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to diagnose an issue on-site or coordinate with third parties. Think through your approach and how you would communicate updates to stakeholders.
