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- Tasks: Handle customer inquiries, process orders, and manage website content from home.
- Company: Join Aqualine Wellness, a leading supplier of premium wellness products with big ambitions.
- Benefits: Enjoy remote work flexibility, competitive salary, and potential bonuses.
- Why this job: Be part of a friendly team making a global impact in the wellness industry.
- Qualifications: 2+ years in customer service or sales admin; strong communication and tech skills required.
- Other info: Must reside in Yorkshire for occasional meetings; exclusive commitment to Aqualine is essential.
The predicted salary is between 18400 - 27200 £ per year.
Ready to apply? Before you do, make sure to read all the details pertaining to this job in the description below.
Salary: Between £23,000 to £34,000 pa depending on experience + bonus
Location: Home Based - must live in Yorkshire (for occasional meetings and training)
Hours: Monday to Friday, between 9:00am - 5:30pm
Aqualine Wellness is looking for an experienced Senior Customer Support Administrator with a solid background in customer service and sales support. The ideal candidate will have handled inbound sales enquiries via phone and email.
We are a small, friendly, home-based team based in Huddersfield with big ambitions. Aqualine is a market-leading supplier of saunas, steam rooms, and other premium wellness products for both domestic and commercial customers. We have grown rapidly and are on a mission to become the leading online wellness retailer globally.
Key Responsibilities:
- Responding to inbound sales and customer service enquiries via phone and email
- Advising on product selection, promoting suitable items, upselling, and closing sales
- Processing orders and updating CRM records
- Supporting the sales process with accurate and efficient admin tasks
- Managing and updating website content (Magento), including product listings, descriptions, images, and pricing
- Coordinating logistics with warehouse and shipping partners
- Verifying invoices and supplier statements
- Troubleshooting basic technical issues
- Managing stock and placing supplier orders
- Conducting competitor pricing and product analysis
- Creating blog content on new products, company news, and wellness topics
Essential skills and experience:
- Minimum 2 years’ continuous employment in a relevant customer service or sales admin role.
- Strong customer service and interpersonal skills.
- Confident communicator with a personable phone manner.
- Ability to work independently and manage multiple responsibilities.
- Proficient with Microsoft Excel and Outlook.
- Experience with CRM/ERP systems (Odoo, Linnworks, QuickBooks a plus).
- Skilled in managing website content and optimising product ranges.
- Excellent literacy, numeracy, and attention to detail.
- Experience in eCommerce platforms such as eBay, Amazon is a bonus.
- Interest in wellness and lifestyle products is preferred.
Requirements:
- Consistent employment history – we are looking for candidates who demonstrate long-term commitment and reliability.
- Home office setup - quiet, dedicated room with reliable ethernet connection.
- Prior experience working remotely.
- Exclusive commitment to Aqualine (no other jobs or side businesses).
Due to the financial responsibilities of the role, references and background checks will be conducted in line with GDPR and insurance compliance. Remote working/work at home options are available for this role.
Senior Customer Support Administrator (Home Based) employer: Aqualine Wellness
Contact Detail:
Aqualine Wellness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Support Administrator (Home Based)
✨Tip Number 1
Familiarise yourself with Aqualine Wellness and their product range. Understanding their saunas, steam rooms, and wellness products will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, especially in handling inbound sales enquiries. Be prepared to discuss specific examples of how you've successfully managed customer interactions and closed sales in previous roles.
✨Tip Number 3
Since the role involves managing website content, consider gaining a basic understanding of Magento or similar eCommerce platforms. This knowledge will not only boost your confidence but also show that you're proactive and ready to hit the ground running.
✨Tip Number 4
Prepare to discuss your experience with CRM systems, as this is crucial for the role. Highlight any relevant software you've used and be ready to explain how you've leveraged these tools to enhance customer support and sales processes.
We think you need these skills to ace Senior Customer Support Administrator (Home Based)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales support. Emphasise any roles where you've handled inbound enquiries, processed orders, or managed CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for wellness products and your ability to work independently. Mention specific examples of how you've successfully upsold products or improved customer satisfaction in previous roles.
Highlight Relevant Skills: In your application, clearly outline your proficiency with Microsoft Excel, Outlook, and any CRM/ERP systems you've used. If you have experience with eCommerce platforms, be sure to include that as well.
Show Commitment: Demonstrate your long-term commitment by detailing your consistent employment history. Mention any remote working experience and ensure you express your exclusive commitment to Aqualine.
How to prepare for a job interview at Aqualine Wellness
✨Showcase Your Customer Service Skills
Make sure to highlight your experience in customer service during the interview. Be prepared to share specific examples of how you've handled challenging customer inquiries and how you successfully resolved them.
✨Demonstrate Product Knowledge
Familiarise yourself with Aqualine's products, especially saunas and steam rooms. Showing that you understand the product range will impress the interviewers and demonstrate your genuine interest in the wellness industry.
✨Prepare for Technical Questions
Since the role involves troubleshooting basic technical issues, brush up on common problems related to eCommerce platforms and CRM systems. Be ready to discuss how you've tackled similar challenges in the past.
✨Emphasise Your Remote Work Experience
As this is a home-based position, be sure to discuss your previous remote work experiences. Highlight your ability to manage time effectively and stay organised while working independently.
