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- Tasks: Troubleshoot tech issues and manage service requests in a fast-paced environment.
- Company: Join a busy government client making a difference in Glasgow.
- Benefits: Enjoy a 6-month contract with potential for growth and valuable experience.
- Why this job: Be part of a dynamic team improving service quality and customer satisfaction.
- Qualifications: Experience in IT support, strong problem-solving skills, and excellent communication required.
- Other info: Active SC clearance preferred; ideal for those seeking a secure work environment.
The predicted salary is between 36000 - 60000 £ per year.
We are working with a busy government client looking to hire 2x Service Desk Analyst to join their team in Glasgow. Due to the urgency and nature of the role, candidates who hold active SC clearance will be preferred.
Successful candidates will be involved in the following:
- Troubleshoot technical issues using available resources
- Manage service requests and incidents in line with SLA
- Contribute and improve the Service Desk knowledge resources
- Identify and suggest improvements to enhance service quality and process efficiency
- Keep customers updated on the progress of their incidents and service requests
I am therefore keen to speak with candidates who have:
- Proven experience in a customer-facing IT support role
- Strong problem-solving abilities
- Excellent communication skills
- Excellent technical knowledge and skills in Windows Desktop and Operating Systems, O365, Active Directory, networking and peripheral devices, etc.
- Ability to manage and prioritise multiple tasks effectively
- Familiarity with ITIL processes would be preferred
- Experience in a similar role within a secure environment is highly desirable
Interested? Apply now for immediate consideration!
Service Desk Analyst in Glasgow employer: Henderson Scott
Contact Detail:
Henderson Scott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Glasgow
✨Tip Number 1
Make sure to highlight any experience you have with SC clearance, as this is a key requirement for the role. If you currently hold this clearance, mention it early in your conversations or networking opportunities.
✨Tip Number 2
Familiarise yourself with ITIL processes and be prepared to discuss how you've applied them in previous roles. This knowledge can set you apart from other candidates and show your commitment to service quality.
✨Tip Number 3
Practice articulating your problem-solving abilities through specific examples. Be ready to explain how you've successfully resolved technical issues in a customer-facing environment, as this will demonstrate your suitability for the role.
✨Tip Number 4
Network with current or former Service Desk Analysts, especially those who have worked in secure environments. They can provide valuable insights into the role and may even refer you to opportunities within their networks.
We think you need these skills to ace Service Desk Analyst in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer-facing IT support roles. Emphasise your problem-solving abilities and technical knowledge, particularly in Windows Desktop, O365, Active Directory, and networking.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the requirements mentioned in the job description. Mention your familiarity with ITIL processes and any experience you have in secure environments, as this will make you stand out.
Highlight Relevant Skills: In your application, clearly outline your excellent communication skills and ability to manage multiple tasks. Use specific examples from your past experiences to demonstrate these skills effectively.
Check for SC Clearance: If you hold active SC clearance, make sure to mention it prominently in your application. This is a preferred qualification for the role and could significantly enhance your chances of being considered.
How to prepare for a job interview at Henderson Scott
✨Showcase Your Technical Skills
Make sure to highlight your technical knowledge during the interview. Be prepared to discuss your experience with Windows Desktop, O365, Active Directory, and networking. Providing specific examples of how you've solved technical issues in the past will demonstrate your expertise.
✨Emphasise Customer Service Experience
Since this role is customer-facing, it's crucial to showcase your experience in IT support roles. Share stories that illustrate your ability to manage service requests and keep customers informed about their incidents. This will show that you understand the importance of communication in a service desk environment.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss your problem-solving approach. Think of scenarios where you've successfully troubleshot issues and how you prioritised tasks effectively. This will help convey your ability to handle multiple tasks while maintaining service quality.
✨Familiarity with ITIL Processes
If you have experience with ITIL processes, be sure to mention it. Understanding these frameworks can set you apart from other candidates. If you're not familiar, consider doing a bit of research beforehand to show your willingness to learn and adapt.
