Senior Product Manager - Gen AI & LLMs

Flo is the world’s #1 health app on a mission to build a better future for female health. Backed by a $200M investment led by General Atlantic, we became the first product of our kind to reach a $1B valuation in 2024. With 6M paid subscribers and the highest-rated experience in the App Store’s health category, we’ve spent 10 years earning trust at scale. Now, we’re building the next generation of digital health – AI-powered, privacy-first, clinically backed – to help our users know their body better.

The job involves productising GenAI at Flo, empowering our users to take control of their health through a conversational approach, providing personalised and detailed answers to their questions. You will create and manage chatbots that offer personalised conversations using cutting-edge machine learning. You will be the product manager for the ‘Ai Foundation’ team at Flo Health, consisting of machine learning engineers & data scientists, working closely with the Chatbots engineering team on deploying and adjusting models for LLM based features.

You will also work collaboratively with the medical, data privacy, security, and legal teams to ensure LLMs deployed to production are safe and secure. You’ll manage the roadmap, contribute to the company’s goals, and make data-informed decisions. Your goal will be to productionise LLM based chatbots, build the technical infrastructure to expand the work such as integrations with 3rd parties, evaluation and analytics pipelines, monitoring frameworks, and then develop the strategy into 2025.

Your Experience

• Must have: 3+ years of experience in product management including experience working in a technical, data, AI or machine learning PM role.
• Must have a strong technical background.
• Has launched Gen AI or ML based features into production running a team of engineers including ML engineers/ data scientists.
• Good knowledge of Gen AI trends, tools, and technical landscape and a genuine interest in the domain.
• Experience of running experiments.
• A track record of fast-paced delivery of features and an iterative test-and-learn approach.
• Demonstrated ability to handle ambiguity and work collaboratively with cross-functional teams.
• Excellent stakeholder management ideally having worked in regulated environments and can easily work with clinical, legal, data privacy, and security teams.
• Excellent written and oral communication, interpersonal, and negotiation skills, technically conversant, and able to collaborate easily with engineers and designers.

Nice to have:

• Prior experience working in healthcare.
• A background in STEM e.g., data science, analyst, maths.

What you’ll be doing

• Running the day-to-day of the AI Foundation team - organising sprint work, running refinements, working with engineers including ML engineers, to write epics and stories, managing roadmap.
• Ability to work independently to unblock engineers and problem-solve.
• Working with 3rd parties developing Gen AI foundations and eco-system integrated into our architecture.
• Overseeing all specific work around prompt improvements.
• Building core foundations for LLM based products including evaluation frameworks, monitoring, analytics, ML pipelines, model APIs and integrations, and system evaluation tools.
• Collaborating with a product designer, content designer, and UX researcher - designing & delivering new features.
• Leading the team in establishing initiatives that are set and measured as part of the company OKR process.
• Uncovering the user needs and problems, prioritising them using quantitative and qualitative data.
• Managing clear, thoughtful product requirements and feature descriptions to help teams work efficiently and effectively.
• Defining and monitoring product success metrics using data-driven goals.

How we work

We’re a mission-led, product-driven team. We move fast, stay focused and take ownership – from brief to build to impact. Debate is encouraged. Decisions are shared. We care about craft, ship with purpose, and always raise the bar. You’ll be working with people who take their work seriously, not themselves. It takes commitment, resilience, and the drive to keep going when things get tough. Because better health outcomes are worth it.

What you’ll get

• Competitive salary and annual reviews.
• Opportunity to participate in Flo’s performance incentive scheme.
• Paid holiday, sick leave, and female health leave.
• Enhanced parental leave and pay for maternity, paternity, same-sex, and adoptive parents.
• Accelerated professional growth through world-changing work and learning support.
• Flexible office + home working, up to 2 months a year working abroad.
• 5-week fully paid sabbatical at 5-year Floversary.
• Flo Premium for friends & family, plus more health, pension and wellbeing perks.

Diversity, equity and inclusion

Our strength is in our differences. At Flo, hiring is based on merit, skill and what you bring to the role – nothing else. We’re proud to be an equal opportunity employer, and we welcome applicants from all backgrounds, communities and identities.