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For Companies At a Glance
- Tasks: Lead a department, ensuring top-notch customer experiences and team performance.
- Company: Join H&M Group, a diverse family of fashion brands committed to sustainability.
- Benefits: Enjoy flexible hours, staff discounts, and global development opportunities.
- Why this job: Be part of a vibrant culture focused on growth, inclusivity, and making a difference.
- Qualifications: Management experience in customer-facing roles and a passion for people and profitability.
- Other info: Availability for 4-5 flexible days is required.
The predicted salary is between 28800 - 43200 £ per year.
This is a permanent position, offering 39 hours per week. This position is based at the H&M York store.
Our Leaders have the ambition to make our people and business grow. As a Department Manager you are responsible for overseeing a department to support the Sales and Profit of the store and along with your Team deliver a Customer First Experience.
Key responsibilities:
- You lead with a vision to secure the best experience for all our colleagues and customers.
- You evaluate your team's performance, provide regular feedback, and support succession through their development and training.
- You analyse and follow up on Sales & Profit KPI's for your department.
- You ensure Health & Safety, legal, and security are in accordance with H&M standards and local laws to always secure all employees and customers safety.
Qualifications
We are looking for people who have:
- Management experience in a customer-facing environment.
- Previous experience of leading and managing teams.
- A passion for profitability and people.
- A Customer-first mindset.
Additional Information
Availability 4-5 days fully flexible.
Benefits
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP.
Inclusion & Diversity
H&M is a part of H&M Group. At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world.
We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
Department Manager -York employer: H&M
Contact Detail:
H&M Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager -York
✨Tip Number 1
Familiarise yourself with H&M's values and mission. Understanding their commitment to sustainability and customer experience will help you align your answers during interviews, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare examples from your past management experience that highlight your ability to lead teams and drive sales. Be ready to discuss specific KPIs you've managed and how you improved team performance.
✨Tip Number 3
Demonstrate your customer-first mindset by thinking of ways to enhance the shopping experience. Consider how you would handle customer feedback or complaints, and be prepared to share these ideas in your discussions.
✨Tip Number 4
Show your flexibility and availability during the interview process. Since the role requires 4-5 days of full flexibility, emphasising your willingness to adapt your schedule can set you apart from other candidates.
We think you need these skills to ace Department Manager -York
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Department Manager position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Management Experience: Emphasise your management experience in customer-facing environments. Provide specific examples of how you've led teams, improved performance, and contributed to profitability in previous roles.
Showcase Customer-First Mindset: Demonstrate your commitment to a customer-first approach. Include examples of how you've prioritised customer satisfaction and created positive experiences in your past positions.
Follow Application Guidelines: Remember not to attach a cover letter as per H&M's application guidelines. Instead, focus on crafting a strong CV that clearly outlines your skills, experiences, and achievements relevant to the role.
How to prepare for a job interview at H&M
✨Show Your Leadership Skills
As a Department Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you foster a positive work environment.
✨Understand Sales & Profit KPIs
Familiarise yourself with key performance indicators related to sales and profit. Be ready to discuss how you've used data to drive decisions in previous roles and how you plan to analyse and improve these metrics in your department.
✨Emphasise Customer Experience
H&M values a customer-first mindset, so be prepared to share specific instances where you've enhanced customer experiences. Think about how you can apply this approach to the role and improve service in your department.
✨Discuss Health & Safety Standards
Since ensuring health and safety is crucial, be ready to talk about your experience with compliance and safety protocols. Highlight any relevant training or initiatives you've implemented to maintain a safe environment for both employees and customers.
