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- Tasks: Manage a portfolio of residential developments and ensure customer satisfaction.
- Company: Join Trinity Estates, a leading property management company in England and Wales.
- Benefits: Enjoy 24 days annual leave, hybrid work options, and discounts through Perkbox.
- Why this job: Be part of a supportive team with opportunities for career growth and recognition incentives.
- Qualifications: 2+ years in property management, excellent communication skills, and a full UK driving license required.
- Other info: Work from home or at our Hemel Hempstead office, with a focus on work-life balance.
The predicted salary is between 36000 - 60000 £ per year.
Location: Hybrid - Home / Trinity Estates - Vantage Point, 23 Mark Road, Hemel Hempstead, Herts, HP2 7DN
Working Hours: 09:00 - 17:15 Monday - Friday
Salary: Competitive
About Trinity Estates: Trinity are one of the largest residential property management companies in England and Wales. Working with leading house builders across the country, Trinity provides residential management services nationally. Our property professionals are home based and are located locally to the sites they manage. They are fully supported by a comprehensive team in our Hertfordshire head office which comprises Surveyors, Accountants, Legal professionals, and a large customer support team.
Benefits:
- 24 days annual leave for work-life balance.
- Discounts on shopping and services through Perkbox.
- Employee Assistance Programme for confidential support.
- Hybrid and flexible work opportunities.
- Financial support for personal development.
- Opportunities for career growth.
- Recognition incentives.
- Cycle to Work scheme for a healthy lifestyle.
- Employee Referral Scheme for potential bonuses.
Job Description: The role of Senior Property Manager is responsible for the day to day management of a portfolio of developments in and around the South East of England. Key responsibilities and tasks include:
- Responsible for all management aspects of all developments within the portfolio.
- Carry out development inspections as necessary to ensure the Companies' responsibilities are met.
- Proactively communicate with customers regarding our management of their development, ensuring communication strategies are achieved and reviewed on a regular basis.
- Effectively manage the relationship with the customer including responding to queries, building positive relationships with stakeholders, reporting to clients regularly regarding management of development and attending meetings with customers and clients as required.
- Ensure customer complaints are resolved effectively and in a timely manner.
- Liaise with our Accounts department to ensure accurate financial management of the development.
- Source, appoint, and manage competent trade persons to undertake works across the portfolio.
- Ensure all works undertaken by contractors are of suitable quality and cost effective.
- Ensure all Health & Safety and Industry legislation is adhered to.
Qualifications and Skills:
- At least 2 years' experience in the residential property management sector.
- A proven track record in customer services with excellent communication skills and the ability to communicate well with individuals at all levels.
- Must have a full UK driving license.
- A proven track record of budgeting and account management.
- Previous experience of contract management.
- Must have intermediate computer skills in Microsoft packages.
- Client focused, organised, self-motivated, with the ability to use own initiative and work to tight deadlines.
- Attention to detail, whilst having the ability to keep perspective and make informed decisions.
Application Process: All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.
For further information, or to explore more opportunities, you can visit Trinity Estates on [website link].
Senior Property Manager employer: Austin Fraser
Contact Detail:
Austin Fraser Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Property Manager
✨Tip Number 1
Familiarise yourself with the latest trends in residential property management. Understanding current market conditions and customer expectations can give you an edge during discussions with potential employers.
✨Tip Number 2
Network with professionals in the property management sector. Attend industry events or join relevant online forums to connect with others who may provide insights or referrals for the Senior Property Manager role.
✨Tip Number 3
Prepare to discuss your experience with budgeting and account management in detail. Be ready to share specific examples of how you've successfully managed finances in previous roles, as this is a key responsibility for the position.
✨Tip Number 4
Showcase your communication skills by preparing to demonstrate how you've effectively managed client relationships in the past. Highlight any strategies you've used to resolve complaints or improve customer satisfaction.
We think you need these skills to ace Senior Property Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in residential property management. Focus on your achievements, particularly in customer service and financial management, as these are key for the Senior Property Manager role.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities outlined in the job description. Use examples from your past experience to demonstrate how you meet the qualifications and skills required for the position.
Highlight Relevant Skills: Emphasise your communication skills and ability to manage relationships with clients and stakeholders. Mention your experience with budgeting, account management, and any relevant software proficiency.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Austin Fraser
✨Know Your Portfolio
Before the interview, familiarise yourself with the types of properties Trinity Estates manages. Be prepared to discuss how your experience aligns with their portfolio and how you can contribute to its success.
✨Demonstrate Communication Skills
As a Senior Property Manager, effective communication is key. Prepare examples of how you've successfully managed client relationships and resolved complaints in the past. This will showcase your ability to handle customer interactions professionally.
✨Showcase Your Financial Acumen
Since budgeting and account management are crucial for this role, be ready to discuss your experience with financial management. Bring specific examples of budgets you've managed and how you've ensured cost-effective solutions.
✨Highlight Your Problem-Solving Skills
Prepare to discuss situations where you've had to make quick decisions or solve unexpected issues. This will demonstrate your ability to think on your feet and manage challenges effectively, which is essential in property management.
