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- Tasks: Coordinate engineer site visits and keep clients updated on issues.
- Company: Join a leading family-run engineering company in Cardiff with a supportive culture.
- Benefits: Enjoy a competitive salary, career progression, and a friendly work environment.
- Why this job: Be part of a successful team that values excellent customer service and personal growth.
- Qualifications: Strong admin skills, communication abilities, and proficiency in MS Office required.
- Other info: Full training provided; no prior industry experience necessary.
The predicted salary is between 20318 - 28376 £ per year.
£25,397
Cardiff
Office Based
We have teamed up with an engineering company based in great offices in the Cardiff area. Our client is one of the UK's leading engineering companies, which operates nationally. Due to growth, they are keen to onboard an experienced Administrator to work within their mobility team. You will be joining a highly successful, family-run business, where the team prides itself on its friendly, welcoming, and supportive environment.
Booking Administrator - The Role
- Acting as the point of contact between engineers and clients, the Booking Administrator will be responsible for coordinating and booking engineer site visits and updating clients on any issues and/or works.
- Reporting to the team leader, you will:
- Book in engineers for planned maintenance and weekly visits to sites, managing their schedules
- Liaise regularly with clients to keep them up to date on any issues, planned works, or call outs
- Answering the telephones.
- Update spreadsheets and prepare daily update reports for your designated area
- Support the wider team with any additional ad-hoc duties
Booking Administrator - What we are looking for
This role is perfect for you if you're a strong Administrator, with excellent customer service, communication, and organisational skills. Upon joining the team, you will receive full training on processes and systems used within the business, so previous experience in the industry is not essential. Our client has an excellent reputation in the market, and you will essentially act as an ambassador for them - so a can-do attitude and desire to deliver excellent customer service levels is the key to your success in this role.
As a Booking Administrator you will be:
- Proficient in MS office including Excel
- A strong communicator - both written and verbal
- Proactive and able to use your own initiative
- Highly organised and able to juggle multiple tasks
What's in it for you?
The opportunity to join a fantastic family-run business, which supports its employee's progression and growth. Upon joining the business, you will be in receipt of a competitive salary of £25,397 and a range of benefits.
Everything else you need to know:
Working hours are Monday to Friday - 8 am - 5 pm. Interviews are taking place now, so please send your CV to apply!
Booking Administrator employer: May & Stephens
Contact Detail:
May & Stephens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Booking Administrator
✨Tip Number 1
Familiarise yourself with the engineering industry and the specific services offered by the company. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since the role requires regular interaction with clients and engineers, being able to convey information clearly and effectively will set you apart from other candidates.
✨Tip Number 3
Showcase your organisational skills by preparing a mock schedule or report that demonstrates how you would manage multiple tasks as a Booking Administrator. This practical example can be a great talking point during your interview.
✨Tip Number 4
Emphasise your proactive attitude and ability to use your initiative. Think of examples from your past experiences where you took charge of a situation or improved a process, as this aligns perfectly with what the company is looking for.
We think you need these skills to ace Booking Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your administrative experience and customer service skills. Use specific examples that demonstrate your organisational abilities and proficiency in MS Office, particularly Excel.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your ability to manage schedules and communicate effectively with clients, as these are key aspects of the Booking Administrator position.
Highlight Relevant Skills: In your application, emphasise your strong communication skills, both written and verbal. Provide examples of how you've successfully juggled multiple tasks in previous roles, as this will resonate with the requirements of the job.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter. Ensure there are no spelling or grammatical errors, as attention to detail is crucial for an administrative role.
How to prepare for a job interview at May & Stephens
✨Showcase Your Organisational Skills
As a Booking Administrator, you'll need to juggle multiple tasks. Prepare examples from your past experiences where you successfully managed schedules or coordinated events. This will demonstrate your ability to handle the role's demands.
✨Emphasise Communication Abilities
Since the role involves liaising with clients and engineers, highlight your strong verbal and written communication skills. Be ready to discuss how you've effectively communicated in previous roles, especially in challenging situations.
✨Demonstrate a Proactive Attitude
The company values a can-do attitude. Share instances where you took the initiative to solve problems or improve processes. This will show that you're not just reactive but also proactive in your approach.
✨Familiarise Yourself with MS Office
Proficiency in MS Office, particularly Excel, is crucial for this role. Brush up on your skills and be prepared to discuss how you've used these tools in previous positions, especially for reporting and data management.
