Customer Service Executive

Job Title: Customer Service Executive

Location: London

Salary: £20k – £24k basic

Our client provides drivers with vehicle finance and short-term vehicles to rent so they can work for a well-established transportation company.

In the role of Customer Service Executive, you will form part of the front-line customer service team, providing telephone and email support to the customer base (plus web chat when its implemented).

Our client helps people who have often never owned a car before, or been declined credit, enter into an agreement where they work towards owning their own car.

Responsibilities:

• Answering incoming calls and helping customers with queries about their vehicle, hire or contract.
• Responding to incoming emails and customer web chat.
• Resolving customer issues on first response or creating cases for other staff members to resolve.
• Making outbound calls to customers to organise scheduled vehicle servicing and licence renewals.
• Communicating to customers around active insurance claims.
• General data entry keeping our fleet management and customer systems up to date.
• General office administration to include doing our weekly Amazon food and drink order, any stationary orders etc.

Requirements:

• Hard Working
• A friendly personality
• Good communication skills via email, phone, text, etc.
• Strong attention to detail
• Enjoy contributing to the team and growing with our company
• A good communicator, patient, understanding and genuinely enjoys helping customers.
• Good time management and multi-tasking skills.
• Happy to work under pressure

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