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- Tasks: Be the go-to person for customers before, during, and after their holidays.
- Company: Join a thriving travel organisation that values customer satisfaction.
- Benefits: Enjoy a competitive salary and the chance to work in a dynamic environment.
- Why this job: Make a real impact on customers' travel experiences while developing your skills.
- Qualifications: Two years of customer service experience in the travel sector is essential.
- Other info: Work in a supportive team and handle diverse customer queries.
The predicted salary is between 18400 - 20000 £ per year.
The Customer Service Executive role is a key position within this successful travel organisation. In this role, you will be the key point of contact for the customer regarding service delivery pre, during, and post-holiday. You will be responsible for all aspects of customer relations within the business, dealing directly with both positive and negative feedback in an empathetic and constructive manner.
Minimum Requirements:
- At least two years’ experience in Customer Service in the travel sector.
- Strong knowledge of the travel industry.
- Outstanding verbal and written communication skills.
- Good understanding of all legal obligations, including travel regulations and ABTA guidelines.
Responsibilities:
- Handle all customer correspondence and queries.
- Manage difficult clients proactively and seek appropriate resolutions.
- Investigate and respond by telephone, email, or letter on standards or queries relating to hotel accommodations, attraction tickets, guided and private tours, and transfers.
- Liaise with ground contracting teams to establish facts or obtain comments from the party supplier to issue responses to clients.
- Ensure information or supplier responses are received and letters drafted within a reasonable time frame, managing these inquiries within a 14- or 28-day ABTA deadline.
- Liaise with in-house travel managers regarding how information was provided to clients at the time of booking or any other time.
- Assist travel managers with advice on how to deal with clients as situations progress.
- Be aware of required information and reporting, assisting the Head of Legal with processing any illness or injury claims.
Skills Required:
- Good written and verbal communication skills are essential.
- Customer Service experience is essential, preferably within the travel industry, familiar with ABTA / ATOL guidelines.
- Able to work well under pressure.
- Ability to work independently while managing timelines within a small customer service team.
- Proficient computer skills.
Customer Service Executive – Travel Sector employer: Recruitment Avenue
Contact Detail:
Recruitment Avenue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive – Travel Sector
✨Tip Number 1
Familiarise yourself with the latest travel regulations and ABTA guidelines. This knowledge will not only help you in interviews but also demonstrate your commitment to the role and the industry.
✨Tip Number 2
Prepare for situational questions by thinking of specific examples from your previous customer service roles. Highlight how you managed difficult clients and resolved issues effectively, as this is crucial for the position.
✨Tip Number 3
Network with professionals in the travel sector. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities within their organisations.
✨Tip Number 4
Showcase your communication skills during any interactions with the company. Whether it's a phone call or an email, ensure that you convey your enthusiasm for the role and your ability to handle customer queries effectively.
We think you need these skills to ace Customer Service Executive – Travel Sector
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service, particularly within the travel sector. Emphasise your knowledge of travel regulations and ABTA guidelines, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and the travel industry. Mention specific experiences where you successfully handled customer queries or resolved issues, demonstrating your empathy and problem-solving skills.
Highlight Communication Skills: Since good written and verbal communication skills are essential, provide examples in your application that illustrate your ability to communicate effectively with customers, especially in challenging situations.
Showcase Your Industry Knowledge: In your application, include any relevant certifications or training related to the travel industry. This could be courses on customer service excellence or knowledge of travel regulations, which will set you apart from other candidates.
How to prepare for a job interview at Recruitment Avenue
✨Show Your Travel Knowledge
Make sure to brush up on your knowledge of the travel industry, including current trends and regulations. Being able to discuss recent changes in travel guidelines or popular destinations can demonstrate your expertise and passion for the sector.
✨Demonstrate Empathy
Since the role involves handling both positive and negative feedback, prepare examples of how you've successfully managed difficult customer interactions in the past. Highlight your ability to empathise with customers and provide constructive solutions.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in this role and how you would handle them, especially regarding customer complaints or tight deadlines.
✨Highlight Communication Skills
As communication is key in this role, be ready to showcase your verbal and written skills. You might be asked to explain complex travel regulations or draft a response to a customer query, so practice articulating your thoughts clearly and concisely.
