Customer Support Executive – £23k – £30k

Job Title – Customer Support Executive

Department/Sector – Travel

Job Location – London

Salary – £23k – £30k

Our client is looking for a customer service executive to join their support team to help continue to deliver industry leading customer service by acting as the first point of contact by phone or email for travel agency/tour operator customers.

You will be acting as the account manager within the business liaising with other teams as required to ensure client questions and issues are resolved in a timely and accurate manner.

Responsibilities:

• Logging and taking ownership of calls and emails from customers
• Resolving straightforward cases directly
• Gathering detailed information
• Assigning more involved cases to the appropriate team
• Gaining access to the customer’s environment
• Monitoring all owned cases and chasing the other teams for timely resolution
• Relaying simple resolutions to the customer directly
• Keeping customers informed of progress on their cases at key points

Skills required:

• Strong customer service ethic
• Confident in dealing with customers over the phone
• Microsoft Windows and Office proficiency
• Self-motivated and capable of working successfully under minimal supervision
• Able to thrive in a small, fast moving, fluid, and demanding organisation
• Ability to prioritise and manage a large number of tasks
• Excellent written, verbal, and telephone communication skills
• Team player

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