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- Tasks: Be the go-to person for travel agency customers, resolving queries via phone and email.
- Company: Join a dynamic travel company known for its exceptional customer service.
- Benefits: Enjoy a competitive salary, flexible working options, and a vibrant team culture.
- Why this job: Make a real impact in customer satisfaction while developing your skills in a fast-paced environment.
- Qualifications: Strong communication skills and a passion for helping others are essential; experience is a plus.
- Other info: Perfect for those who thrive in a small, energetic team and love the travel industry.
The predicted salary is between 19700 - 25800 £ per year.
Our client is looking for a customer service executive to join their support team to help continue to deliver industry leading customer service by acting as the first point of contact by phone or email for travel agency/tour operator customers. You will be acting as the account manager within the business liaising with other teams as required to ensure client questions and issues are resolved in a timely and accurate manner.
Responsibilities:
- Logging and taking ownership of calls and emails from customers
- Resolving straightforward cases directly
- Gathering detailed information
- Assigning more involved cases to the appropriate team
- Gaining access to the customer’s environment
- Monitoring all owned cases and chasing the other teams for timely resolution
- Relaying simple resolutions to the customer directly
- Keeping customers informed of progress on their cases at key points
Skills required:
- Strong customer service ethic
- Confident in dealing with customers over the phone
- Microsoft Windows and Office proficiency
- Self-motivated and capable of working successfully under minimal supervision
- Able to thrive in a small, fast moving, fluid, and demanding organisation
- Ability to prioritise and manage a large number of tasks
- Excellent written, verbal, and telephone communication skills
- Team player
Customer Support Executive – £23k – £30k employer: Recruitment Avenue
Contact Detail:
Recruitment Avenue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive – £23k – £30k
✨Tip Number 1
Familiarise yourself with the travel industry and common customer queries. Understanding the typical issues customers face will help you respond confidently and effectively during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves a lot of direct customer interaction, being articulate and clear will set you apart from other candidates.
✨Tip Number 3
Showcase your ability to manage multiple tasks by preparing examples from your past experiences. Highlighting how you've successfully prioritised and resolved issues will demonstrate your suitability for a fast-paced environment.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Customer Support Executive – £23k – £30k
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in the travel sector. Use keywords from the job description to demonstrate that you meet the specific requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle customer inquiries effectively. Mention any previous experience in similar roles and how it has prepared you for this position.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your written and verbal skills. Use clear and concise language, and avoid jargon to make your points easily understandable.
Highlight Problem-Solving Abilities: In your application, provide examples of how you've successfully resolved customer issues in the past. This will demonstrate your capability to manage cases and provide timely resolutions, which is crucial for the role.
How to prepare for a job interview at Recruitment Avenue
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Be prepared to share specific examples of how you've successfully resolved customer issues and maintained a positive relationship.
✨Demonstrate Communication Proficiency
Since the role involves a lot of communication, practice articulating your thoughts clearly. Use examples that showcase your verbal and written communication skills, especially in handling customer queries.
✨Familiarise Yourself with Travel Industry Terms
Brush up on common travel industry terminology and processes. This will not only show your interest in the sector but also help you understand the context of the questions during the interview.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions where you'll need to demonstrate how you'd handle specific customer situations. Think through potential challenges and how you would resolve them effectively.
