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- Tasks: Support B2B customers by diagnosing product needs and managing the sales process.
- Company: Join a forward-thinking company that values its people and fosters growth.
- Benefits: Enjoy flexible working, remote Fridays, 25 days leave, and an annual salary review.
- Why this job: Perfect for tech enthusiasts who love customer interaction and want to make an impact.
- Qualifications: Fluent in German and English with 2+ years in customer service or sales.
- Other info: Office-based role with a supportive team and opportunities for personal development.
The predicted salary is between 24000 - 42000 £ per year.
Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent German speaker? If this sounds like you, I have the perfect opportunity for you!
This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator, our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business. Fluent in German is essential as you will be looking after their German B2B customers.
Duties and responsibilities for the Customer Experience Coordinator:- Diagnosing a customer's product requirements and providing a solution.
- Managing the sales process from lead to customer.
- Providing quotes and pricing to customers.
- Complete all sales support administration tasks accurately and effectively including processing sales orders and quotations.
- Consult with customers with regards to the correct product for them.
- Liaise with internal warehouse, transport, and engineering teams to ensure lead times are met.
- At least 2 years of experience within a customer experience, customer support or sales role.
- An inquisitive mind and passion for learning about technical components.
- Fluent in English as well as German.
- Good organisational skills.
- Excellent customer care skills & telephone manner.
- High level of concentration and excellent attention to detail.
- Confidence and experience to develop the role and make it your own.
- Good working knowledge of CRM or e-commerce platforms such as Hubspot, Zendesk, or similar.
- Proficient in Microsoft Office: Word, Excel.
- 40 hours per week, Monday to Friday.
- Office-based, work from home every Friday with early finish at 2.15pm.
- Flexible working, 'Smart Time' after probation.
- 25 days of annual leave, plus bank holidays.
- Contributory Paycare scheme.
- Annual salary review.
Impact Recruitment Services are acting as an employment agency on behalf of our client.
Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you. All responses will be managed in line with accordance with GDPR.
Customer Experience Coordinator in Northampton employer: Commercial
Contact Detail:
Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Coordinator in Northampton
✨Tip Number 1
Familiarise yourself with the technical products your potential employer offers. Understanding the features and benefits of these products will help you engage more effectively with customers and demonstrate your expertise during interviews.
✨Tip Number 2
Brush up on your German language skills, especially in a business context. Practising common customer service phrases and technical vocabulary will give you confidence when communicating with German-speaking clients.
✨Tip Number 3
Network with professionals in the customer experience and sales sectors. Attend industry events or join online forums to connect with others who can provide insights into the role and potentially refer you to opportunities.
✨Tip Number 4
Demonstrate your organisational skills by preparing examples of how you've successfully managed customer relationships or sales processes in the past. Be ready to discuss these experiences in detail during your interview.
We think you need these skills to ace Customer Experience Coordinator in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and sales, especially in B2B environments. Emphasise your fluency in German and any relevant technical knowledge that aligns with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and your ability to manage sales processes. Mention specific examples of how you've provided exceptional service in previous roles, particularly in technical settings.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, attention to detail, and proficiency with CRM or e-commerce platforms. These are key attributes the company is looking for, so make them stand out.
Follow Up: After submitting your application through our website, consider sending a polite follow-up email if you haven't heard back within a week. This shows your enthusiasm for the role and keeps you on their radar.
How to prepare for a job interview at Commercial
✨Brush Up on Your German
Since fluency in German is essential for this role, make sure to practice your language skills before the interview. Be prepared to answer questions in German and demonstrate your ability to communicate effectively with B2B customers.
✨Showcase Your Customer Service Experience
Highlight your previous experience in customer service or sales roles. Prepare specific examples of how you've provided exceptional service, managed customer inquiries, and resolved issues to showcase your skills.
✨Familiarise Yourself with Technical Products
As the role involves working with technical products, take some time to learn about the types of products the company offers. Being able to discuss these products knowledgeably will impress your interviewers and show your enthusiasm for the role.
✨Demonstrate Organisational Skills
The job requires good organisational skills, so be ready to discuss how you manage your time and tasks. Consider sharing examples of how you've successfully handled multiple responsibilities in a previous role, especially in a fast-paced environment.
