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- Tasks: Provide operational and vehicle support to customers, resolving queries and managing fleet maintenance.
- Company: Join a dynamic team in London focused on exceptional customer service and fleet management.
- Benefits: Enjoy a competitive salary, supportive team culture, and opportunities for growth.
- Why this job: Be part of a front-line team making a real impact on customer experiences and fleet operations.
- Qualifications: Looking for friendly, hardworking individuals with great communication skills and a passion for helping others.
- Other info: Ideal for high school and college students seeking flexible work in a vibrant environment.
The predicted salary is between 19200 - 20000 £ per year.
Job Location – London
Salary – £24k – £25k
In the role of Customer Service & Fleet Support, you will be focused on providing customers with operational and vehicle support. You will form part of our client’s front-line customer service team. You will be welcoming new customers, as well as providing telephone support to customers with queries about their vehicle. In addition, you will support the Operations Coordinator in managing the maintenance of the rental fleet and any vehicles returned, plus working with our regulated customer base, supporting them in maintaining service requirements.
Responsibilities:
- Answering incoming calls and helping customers with queries about their vehicle or hire.
- Resolving customer issues on first response or creating cases for other staff members to resolve.
- Responding to incoming emails.
- Answering customer calls to help them with issues they may have with their vehicles, e.g., where a car needs to go to get tyres, have a service, go for a bodywork inspection, etc.
- Meeting and greeting new customers and supporting them through their on-boarding process, both in the office and prior to their arrival.
- Leading customers through the on-boarding process at our offices.
- Explaining their hire contracts and responsibilities during the lease/hire period & answering any queries they might have.
- Communicating with customers around active insurance claims.
- Booking vehicles in for service and repair.
- Keeping in contact with our suppliers to ensure that repairs are completed on time.
- Assisting the operations coordinator with the licensing of private hire vehicles with authorities and councils in cities across the UK and managing any compliance issues.
- Updating our fleet management system with information received on active insurance claims and responding to emails and calls from our insurer and accident management company.
- General fleet administration.
Key Skills/Experience Needed:
- Hard working
- A friendly personality
- Enjoy contributing to the team and growing with our company
- A good communicator, patient, understanding, and genuinely enjoys helping customers.
- Good time management and multi-tasking skills.
- Process driven.
- Happy to work under pressure
- The ability to assert yourself when necessary, particularly with challenging customers.
- Good communications via email, phone, text, WhatsApp.
Contact Detail:
Recruitment Avenue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive – Fleet Support
✨Tip Number 1
Familiarise yourself with the common queries customers have regarding vehicle rentals. Understanding typical issues, such as maintenance and insurance claims, will help you respond confidently during interviews.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've successfully resolved customer issues in the past. This will demonstrate your ability to handle challenging situations effectively.
✨Tip Number 3
Research the company’s fleet management processes and any relevant regulations in the UK. Being knowledgeable about these topics will impress interviewers and show your commitment to the role.
✨Tip Number 4
Practice your time management and multi-tasking skills before the interview. You might be asked how you would prioritise tasks when dealing with multiple customer queries at once.
We think you need these skills to ace Customer Service Executive – Fleet Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and fleet support. Emphasise skills such as communication, problem-solving, and time management, which are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle operational tasks. Mention specific examples of how you've successfully resolved customer issues in the past.
Highlight Key Skills: In your application, explicitly mention key skills required for the role, such as being process-driven, having good time management, and the ability to work under pressure. Use examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Recruitment Avenue
✨Showcase Your Communication Skills
As a Customer Service Executive, strong communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Use examples from past experiences where you successfully resolved customer queries or issues.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you had to handle difficult customers or manage multiple tasks under pressure. Prepare concise stories that highlight your approach and the positive outcomes.
✨Familiarise Yourself with Fleet Operations
Research the basics of fleet management and vehicle maintenance. Understanding common issues customers face with vehicles will help you answer questions confidently and show your genuine interest in the role.
✨Emphasise Teamwork and Adaptability
This role requires collaboration with various teams. Be ready to discuss how you work well in a team environment and adapt to changing situations. Share examples of how you've contributed to team success in previous roles.
