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- Tasks: Join our visa team to process passport and visa applications daily.
- Company: A dynamic travel company based in London, specialising in global visa services.
- Benefits: Enjoy a competitive salary, flexible working hours, and opportunities for growth.
- Why this job: Be part of a vital team, enhancing travel experiences for clients worldwide.
- Qualifications: Honesty, reliability, and good communication skills are essential; previous visa experience is a plus.
- Other info: Work Saturdays on a rota; time off in lieu is provided.
The predicted salary is between 21600 - 25200 £ per year.
Our client is looking to recruit a new member of staff to join their visa team based within the operations department. In this role, you will process all passport and visa forms received on a daily basis for clients traveling to worldwide destinations. You will be responsible for checking all visa application forms for accuracy and printing off documents to support the individual visa applications. This role is vital to the business and requires someone who has great attention to detail and the ability to work calmly under pressure during busy periods.
Responsibilities:
- Process all passport and visa forms received on a daily basis.
- Check all details and print off relevant forms required to complete the process for the embassy.
- Acknowledge, scan, and log all passports received.
- Run reports within the system for operations and finance to assist with the visa process.
- Return passports via the postal system on a daily basis and package visa documents for special delivery.
- Work as part of the operations team to take calls on the visa line to help with inquiries from both travel agents and direct customers.
- Undertake any reasonable task that may be required by the Operations Manager or any of the senior management team.
- Work Saturdays on a rota basis along with the other team members, usually one Saturday a month and two in peak periods. Time is paid or lieu.
Key Skills/Experience Needed:
- Honesty and reliability are key to this role.
- Good written and verbal communication skills.
- Well-presented and portrays the company in a professional manner.
- Polite phone manner, able to take messages.
- Computer literate.
- Outgoing, ‘Can do’ attitude, proactive, takes initiative.
- Understands the meaning of good customer service.
- Good interpersonal skills.
- Keen to learn, enthusiastic.
- Previous experience of dealing with passports/visas is desirable.
Travel Operations Executive – Visa’s – £18k employer: Recruitment Avenue
Contact Detail:
Recruitment Avenue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Operations Executive – Visa’s – £18k
✨Tip Number 1
Familiarise yourself with the visa application process and common requirements for different countries. This knowledge will not only help you stand out during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be handling inquiries from travel agents and customers, being able to convey information clearly and politely is crucial.
✨Tip Number 3
Showcase your attention to detail by preparing examples of how you've successfully managed tasks that required precision in the past. This could be anything from data entry to document verification.
✨Tip Number 4
Be ready to discuss your ability to work under pressure. Think of specific instances where you've thrived in a busy environment, as this role will require you to handle multiple tasks efficiently.
We think you need these skills to ace Travel Operations Executive – Visa’s – £18k
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous roles involving passports or visas. Emphasise your attention to detail and ability to work under pressure, as these are crucial for the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific skills that align with the job description, such as good communication skills and a proactive attitude.
Showcase Relevant Skills: When detailing your experience, focus on skills like customer service, computer literacy, and teamwork. Provide examples of how you've successfully handled similar tasks in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at Recruitment Avenue
✨Show Your Attention to Detail
Since the role requires processing visa applications accurately, be prepared to discuss your experience with detail-oriented tasks. Bring examples of how you've ensured accuracy in previous roles, as this will demonstrate your suitability for the position.
✨Demonstrate Your Customer Service Skills
The job involves interacting with clients and travel agents, so highlight any previous customer service experience. Share specific instances where you resolved issues or provided exceptional service, showcasing your ability to handle inquiries politely and effectively.
✨Prepare for Pressure Scenarios
Given that the role can be busy, think of examples from your past where you successfully managed stress or tight deadlines. Discuss how you maintain composure and efficiency during peak times, which is crucial for this position.
✨Exhibit a Proactive Attitude
The company values a 'can do' attitude, so come prepared to discuss times when you took initiative in your previous roles. This could include suggesting improvements or taking on additional responsibilities, which will show your enthusiasm for the role.
