Travel Operations Executive – Visa’s – £18k

Job Title: Travel Operations Executive – Visa’s

Department/Sector: Travel

Job Location: London – London Bridge

Salary: £18k

Our client is looking to recruit a new member of staff to join their visa team based within the operations department. In this role, you will process all passport and visa forms received on a daily basis for clients traveling to worldwide destinations.

You will be responsible for checking all visa application forms for accuracy and printing off documents to support the individual visa applications.

This role is vital to the business and requires someone who has great attention to detail and the ability to work calmly under pressure during busy periods.

Responsibilities:

1. Process all passport and visa forms received on a daily basis.
2. Check all details and print off relevant forms required to complete the process for the embassy.
3. Acknowledge, scan, and log all passports received.
4. Run reports within the system for operations and finance to assist with the visa process.
5. Return passports via the postal system on a daily basis and package visa documents for special delivery.
6. Work as part of the operations team to take calls on the visa line to help with inquiries from both travel agents and direct customers.
7. Undertake any reasonable task that may be required by the Operations Manager or any of the senior management team.
8. Work Saturdays on a rota basis along with the other team members, usually one Saturday a month and two in peak periods. Time is paid or lieu.

Key Skills/Experience Needed:

1. Honesty and reliability are key to this role.
2. Good written and verbal communication skills.
3. Well-presented and portrays the company in a professional manner.
4. Polite phone manner, able to take messages.
5. Computer literate.
6. Outgoing, ‘Can do’ attitude, proactive, takes initiative.
7. Understands the meaning of good customer service.
8. Good interpersonal skills.
9. Keen to learn, enthusiastic.
10. Previous experience of dealing with passports/visas is desirable.

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