Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customer service in luxury travel, handling feedback and ensuring top-notch experiences.
- Company: Join a leading luxury travel company dedicated to exceptional customer service and unforgettable holidays.
- Benefits: Enjoy a competitive salary, potential remote work options, and perks that enhance your travel experience.
- Why this job: Make a real impact on customers' journeys while working in a vibrant, supportive environment.
- Qualifications: 5 years of customer service experience in travel, strong communication skills, and knowledge of legal obligations.
- Other info: Opportunity to engage with VIP customers and collaborate closely with marketing for enhanced customer insights.
The predicted salary is between 18720 - 20160 £ per year.
Our client has a Customer Relations Role, in which you will be the key point of contact for the customer in respect to service delivery both pre/post-holiday and whilst on tour. In this role, you will be responsible for all aspects of customer relations within the business, dealing directly with both positive and negative feedback in an empathetic and constructive manner.
The role requires someone with good knowledge of Microsoft IT systems, social media, and database management, supported by strong negotiating skills with excellent organization and attention to detail. You must have at least 5 years’ experience in Customer Service with knowledge of the travel industry, displaying outstanding verbal and written communication skills, along with a good understanding of all legal obligations, including Package Travel regulations and ABTA guidelines. Another large part of the role is health and safety for the guests on holiday. You will review excursions, hotels, and transport.
Responsibilities:
- The key contact for all customer service communications.
- Monitoring and replying to all emails in the dedicated Customer Relations inbox.
- Acknowledge all complimentary letters to build and maintain ongoing customer relationships.
- Investigate all complaints, communicating directly with the office abroad.
- Ensure that any sub-standard service delivered on the ground is rectified for future customers.
- Reply to all complaints, offering the appropriate level of compensation depending on the severity of the matter.
- Become the core point of contact dealing with any issues in resort, maintaining close contact with all local operators.
- Log all Customer Relations activity and produce regular reports detailing certain patterns and areas for improvement.
- Maintain the Customer Relations database, ensuring that all activity is correctly filed and documented.
- Monitor online forums such as TripAdvisor and respond appropriately.
- Have a good understanding of ABTA and the legal obligations.
- Communicate both written and orally to all of our returning customers, ‘Welcoming them Home’.
- Obtain feedback and communicate agreed marketing and sales messages.
- Analyze quantifiable CSQ data and send statistical reports to all departments concerned.
- Maintain a testimonial database to provide client comments/feedback for marketing and brochures.
- Build rapport with VIP passengers, ensuring that all aspects of the business go ‘the extra mile’ for these very special customers.
- Ensure all of the office is up to date with our VIP customers and are aware of the benefits these customers should receive.
- Work closely with the marketing team to gain a great understanding of our customers’ requirements and needs, developed through effective customer insight.
Contact Detail:
Recruitment Avenue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive – Luxury Travel – £22k – £24k
✨Tip Number 1
Familiarise yourself with the luxury travel sector. Research current trends, popular destinations, and customer expectations in high-end travel to demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your negotiation skills. Practice scenarios where you might need to resolve customer complaints or offer compensation, as this will be crucial in showcasing your ability to handle difficult situations.
✨Tip Number 3
Engage with online travel communities and forums. This will not only help you understand customer sentiments but also allow you to showcase your proactive approach to customer service when discussing your experiences.
✨Tip Number 4
Network with professionals in the travel industry. Attend events or join online groups to connect with others who can provide insights or even referrals for the Customer Service Executive role.
We think you need these skills to ace Customer Service Executive – Luxury Travel – £22k – £24k
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service, particularly within the travel industry. Emphasise your skills in communication, organisation, and any specific knowledge of legal obligations like ABTA guidelines.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury travel and customer service. Mention specific examples of how you've handled customer feedback and complaints in the past, demonstrating your empathetic approach.
Showcase Relevant Skills: In your application, clearly outline your proficiency with Microsoft IT systems and database management. Highlight any experience you have with social media and online customer engagement, as these are crucial for the role.
Research the Company: Familiarise yourself with the company's values and customer service philosophy. Understanding their approach to customer relations will help you align your application with what they are looking for in a candidate.
How to prepare for a job interview at Recruitment Avenue
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles, especially in the travel industry. Share specific examples of how you've handled both positive and negative feedback, demonstrating your empathy and problem-solving skills.
✨Demonstrate Knowledge of Travel Regulations
Familiarise yourself with Package Travel regulations and ABTA guidelines before the interview. Being able to discuss these topics confidently will show that you understand the legal obligations associated with the role.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer service scenarios. Prepare by thinking of past experiences where you successfully resolved issues or went above and beyond for a customer.
✨Emphasise Your Communication Skills
Since the role requires excellent verbal and written communication, be ready to demonstrate these skills during the interview. Practice articulating your thoughts clearly and consider bringing examples of written communication you've done in previous roles.
