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- Tasks: Manage luxury holiday reservations and provide top-notch customer service.
- Company: Join a leading luxury travel company based in London.
- Benefits: Enjoy a competitive salary, flexible working hours, and opportunities for growth.
- Why this job: Be part of a dynamic team that values attention to detail and customer satisfaction.
- Qualifications: Customer-focused with strong communication skills; experience with Amadeus is a plus.
- Other info: Work one Saturday a month, with additional pay or time off.
The predicted salary is between 20000 - 22000 £ per year.
Our client is recruiting an experienced operations executive to look after all aspects of administration for luxury holiday reservations. You will provide the best customer service possible by answering calls and replying to emails from clients/agents who have general questions and queries. As an operations executive, you will deal with everything from confirmation documents, visas, flight tickets, and final documentation. Accuracy and attention to detail, plus the ability to work calmly under pressure during busy periods, is a key requirement.
Responsibilities:
- Producing client/agent invoices and emailing confirmation documents.
- Checking bookings in an orderly fashion to ensure all aspects are verified as correct prior to issuing tickets and final documents.
- Entering client’s personal data into the reservation system and chasing missing information.
- Acquiring knowledge of the company’s products and practices to efficiently answer client telephone enquiries.
- Processing amendments and cancellations to clients' existing holidays as per client/agent requests.
- Dealing with itinerary changes.
- Booking chauffeur transfers.
- Sharing the duties of responding to operations inbox emails, organizing the post, and checking Amadeus queues on a roster basis.
- Learning the duties of other team members to provide holiday and sickness cover.
- Taking payments over the phone for direct client bookings.
- Assisting with daily phone calls from clients/agents with visa questions.
- Working on a Saturday rota (usually 1 Saturday a month, which is paid or lieu time).
- Producing clients' final documents, packing travel wallets, checking all items included, and dispatching on time.
- Packing up document wallets.
Skills and Experience Required:
- Highly customer focused.
- Excellent written and verbal communication skills.
- Ability to plan and prioritize effectively; well organized.
- Strong interpersonal skills.
- Computer literate.
- ‘Can do’ attitude, proactive, takes initiative.
- Keen to learn, enthusiastic, and honest.
- Working knowledge of Amadeus or GDS.
Operations Executive – Luxury Travel employer: Recruitment Avenue
Contact Detail:
Recruitment Avenue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Executive – Luxury Travel
✨Tip Number 1
Familiarise yourself with the luxury travel industry and the specific services offered by our company. Understanding our products will help you answer client queries more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since you'll be dealing with clients and agents regularly, being able to convey information clearly and professionally is crucial in making a great impression.
✨Tip Number 3
Get comfortable with using reservation systems like Amadeus or other GDS platforms. If you have prior experience, be ready to discuss it; if not, consider taking a short online course to boost your confidence and knowledge.
✨Tip Number 4
Showcase your ability to work under pressure by preparing examples from past experiences where you've successfully managed multiple tasks or tight deadlines. This will highlight your organisational skills and 'can do' attitude.
We think you need these skills to ace Operations Executive – Luxury Travel
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations and customer service, particularly in the travel industry. Use keywords from the job description to demonstrate that you meet the specific requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury travel and your ability to handle administrative tasks under pressure. Mention specific examples of how you've provided excellent customer service in previous roles.
Showcase Attention to Detail: In your application, emphasise your attention to detail by providing examples of how you've successfully managed bookings or documentation in past positions. This is crucial for the role of Operations Executive.
Highlight Relevant Skills: Clearly outline your skills in communication, organisation, and computer literacy. If you have experience with Amadeus or GDS, make sure to mention it, as this will strengthen your application.
How to prepare for a job interview at Recruitment Avenue
✨Showcase Your Customer Service Skills
As an Operations Executive in luxury travel, your ability to provide exceptional customer service is crucial. Prepare examples of how you've handled customer queries or complaints in the past, highlighting your communication skills and problem-solving abilities.
✨Demonstrate Attention to Detail
Accuracy is key in this role, so be ready to discuss how you ensure precision in your work. You might want to mention specific processes you follow to double-check bookings or documentation, as this will show your potential employer that you take this responsibility seriously.
✨Familiarise Yourself with Amadeus or GDS
If you have experience with Amadeus or any Global Distribution System (GDS), make sure to mention it during the interview. If not, do some research beforehand to understand how these systems work, as this knowledge can set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with itinerary changes or processing cancellations. Think through potential scenarios and how you would respond, demonstrating your ability to remain calm under pressure.
