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- Tasks: Assist customers with post-holiday queries and ensure quality control.
- Company: Join a dynamic travel company dedicated to exceptional customer service.
- Benefits: Enjoy a Monday to Friday schedule with competitive salary and potential for growth.
- Why this job: Be part of a supportive team, making travel experiences better for customers.
- Qualifications: Must have 2+ years in tour operator customer service and excellent communication skills.
- Other info: Opportunity to work in a fast-paced environment while building rapport with clients.
The predicted salary is between 24000 - 28000 £ per year.
My client is recruiting a Customer Services Consultant who must have previous travel agents/tour operator customer service experience. The role is Monday to Friday 9am – 5.30pm.
You will be replying to customer correspondence about post-holiday trips and internal quality control measures. You must have experience of relating to customers, build and maintain a good rapport, and have excellent written and verbal communication skills. In the role, you will be meeting tight deadlines whilst maintaining a calm temperament at all times.
Key responsibilities:- Answer post tour complaints
- Answer all customer questionnaires
- Resolve issues immediately and assess appropriate refund/compensation
- Ensure compensation terms are agreed in contracts with suppliers
- Complete correspondence and have cheques issued
- Audit discounts offered to see if clients have taken them up using client records or voucher numbers
- Work with Accounts to develop a system to ensure refunds agreed by suppliers are received
- Comparative analysis of complaints by tour/product/year v year
- Work to reduce complaints through quality control
- Supplier feedback
- Monthly report on tour problems
- At least 2 years’ tour operator customer service experience
- Customer service driven
- Works well under pressure, rises to any challenge, and meets objectives
- Capable of working within a team structure or autonomously
- Excellent communication skills
Tour Operator – Customer Service Consultant 24k – 28k Basic employer: Recruitment Avenue
Contact Detail:
Recruitment Avenue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tour Operator – Customer Service Consultant 24k – 28k Basic
✨Tip Number 1
Familiarise yourself with common customer service scenarios in the travel industry. Understanding how to handle post-holiday complaints and compensation requests will give you an edge during interviews.
✨Tip Number 2
Brush up on your communication skills, both written and verbal. Practising how to articulate solutions clearly and calmly can help you stand out as a candidate who can maintain composure under pressure.
✨Tip Number 3
Network with professionals in the travel industry. Engaging with current or former employees of tour operators can provide insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Prepare for situational interview questions by thinking of examples from your previous experience. Being able to demonstrate how you've successfully resolved customer issues in the past will showcase your problem-solving abilities.
We think you need these skills to ace Tour Operator – Customer Service Consultant 24k – 28k Basic
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in customer service within the travel industry. Emphasise any roles where you dealt with post-holiday correspondence or resolved customer complaints.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about customer service and how your skills align with the role. Mention specific examples of how you've successfully handled customer issues in the past.
Showcase Communication Skills: Since excellent written and verbal communication skills are crucial for this role, ensure your application is free from errors and clearly conveys your message. Use professional language and a friendly tone.
Highlight Problem-Solving Abilities: Provide examples in your application that demonstrate your ability to resolve issues quickly and effectively. This could include situations where you had to meet tight deadlines while maintaining a calm demeanour.
How to prepare for a job interview at Recruitment Avenue
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service, especially within the travel industry. Be prepared to discuss specific examples of how you've handled customer complaints and resolved issues effectively.
✨Demonstrate Communication Skills
Since excellent written and verbal communication skills are crucial for this role, practice articulating your thoughts clearly. You might be asked to respond to a mock customer query during the interview, so be ready to showcase your ability to communicate professionally.
✨Stay Calm Under Pressure
The role requires maintaining a calm temperament while meeting tight deadlines. Prepare to discuss situations where you successfully managed stress or pressure, and how you prioritised tasks to meet objectives without compromising on quality.
✨Understand the Company’s Values
Research the company and understand its values and mission. Be ready to explain how your personal values align with theirs, and how you can contribute to their goals, particularly in enhancing customer satisfaction and reducing complaints.
