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For Companies At a Glance
- Tasks: Help clients implement monday.com and manage their onboarding process.
- Company: Join a dynamic team at monday.com, transforming how businesses operate.
- Benefits: Enjoy flexible work options and a vibrant office culture in London.
- Why this job: Be a key player in client success and make a real impact on businesses.
- Qualifications: 3-5 years in customer success or implementation roles; strong communication skills required.
- Other info: We value diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 36000 - 60000 £ per year.
Our Services organization is growing, and we are looking for an Implementation Consultant to join our Service team. As an implementation consultant, you’ll work closely with our enterprise and strategic customers to implement monday.com to meet their business needs and challenges.
Please note this role requires attending our London office 3 days a week*
About The Role
- Take ownership of new accounts and manage their onboarding and implementation for our customers.
- Build strong relationships with our clients to understand their needs and ensure their success with monday.com.
- Act as a project manager to ensure timelines are met.
- Serve as the main point of contact throughout the service period and act as the liaison between clients and the rest of the monday.com team.
- Have the flexibility to execute different types of service offerings depending on which package the client has (PS, Onboarding, Managed Services).
- Work with customers to build their most time-sensitive workflows into monday.com and ensure there is a clear end-user training plan for those workflows.
- Build, own, and execute client success and implementation plans.
- Navigate client organizations to uncover additional product applications & opportunities for partnership.
- Spearhead internal cross-functional improvement projects.
Your Experience & Skills
- 3-5 years experience in a Professional Service / Implementation / Customer Success position.
- Strong customer-facing and presentation skills with the ability to establish trust and credibility.
- Ability to work in a high-volume environment.
- Superb written and verbal communication skills.
- Positive attitude, empathy, and high energy.
- BA or BS degree.
We believe in equal opportunity.
monday.com is an equal opportunity employer and bans discrimination and harassment of any kind. We are committed to creating and maintaining a workplace free of discrimination and harassment. All qualified applicants will be considered regardless of personal characteristics. We encourage candidates from all backgrounds to apply, regardless of race, religion, national origin, ethnicity, sexual orientation, gender identity, age, marital status, family or parental status, disability, or any other protected status.
monday.com is committed to providing access and reasonable accommodation to applicants with disabilities. If you require accommodation during the recruitment process, please send a request to All requests are treated confidentially and as permitted by law.
Meet the Services team
We enable our customers to achieve their business goals by transforming how their organizations work. With expert guidance, deep partnerships, and a commitment to excellence, we act as trusted advisors, delivering value and success through monday.com-based solutions.
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Implementation Consultant employer: monday.com, Israel
Contact Detail:
monday.com, Israel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Consultant
✨Tip Number 1
Familiarise yourself with monday.com and its features. Understanding the platform inside out will not only help you during the interview but also demonstrate your genuine interest in the role and how you can effectively assist clients.
✨Tip Number 2
Network with current or former Implementation Consultants at monday.com. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial for tailoring your approach during the interview process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your project management skills and customer success achievements. Highlighting these will help you stand out as a candidate who can deliver results.
✨Tip Number 4
Demonstrate your ability to build relationships by preparing questions that show your interest in understanding client needs. This will reflect your proactive approach and readiness to engage with customers effectively.
We think you need these skills to ace Implementation Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Professional Services, Implementation, or Customer Success roles. Emphasise your customer-facing skills and any project management experience that aligns with the responsibilities of an Implementation Consultant.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of monday.com and how you can help clients achieve their business goals. Mention specific examples of how you've successfully managed client relationships and implemented solutions in previous roles.
Highlight Communication Skills: Since strong written and verbal communication skills are crucial for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of presentations or training sessions you've conducted.
Show Enthusiasm for the Role: In your application, express your excitement about the opportunity to work with monday.com and contribute to their mission. A positive attitude and genuine interest in helping clients succeed can set you apart from other candidates.
How to prepare for a job interview at monday.com, Israel
✨Understand the Product
Before your interview, make sure you have a solid understanding of monday.com and its features. Familiarise yourself with how it can be tailored to meet different business needs, as this will help you demonstrate your ability to implement solutions effectively.
✨Showcase Your Project Management Skills
As an Implementation Consultant, you'll need to manage timelines and client expectations. Be prepared to discuss your experience in project management, including specific examples of how you've successfully led projects and met deadlines in previous roles.
✨Build Rapport with Interviewers
Since strong relationships with clients are crucial, practice building rapport during your interview. Use active listening skills, maintain eye contact, and engage with your interviewers to establish trust and credibility right from the start.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and customer-facing skills. Think of examples where you've navigated challenges or improved client satisfaction, and be ready to explain your thought process and outcomes.
