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For Companies At a Glance
- Tasks: Help customers achieve their financial goals and enhance their banking experience.
- Company: Join Natwest Group, a leading bank dedicated to customer service and community support.
- Benefits: Enjoy competitive salary, flexible rewards, 33 days holiday, and retirement contributions.
- Why this job: Be part of a supportive team, gain valuable skills, and make a real impact on customers' lives.
- Qualifications: Motivated individuals with strong communication skills and a passion for customer service are encouraged to apply.
- Other info: Flexible working hours during branch opening times, with comprehensive training provided.
The predicted salary is between 26010 - 36414 £ per year.
Join us as a Customer Service, Personal Banker in Stranraer. You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals. We’ll look to you to proactively find ways to continually enhance our customer banking experience. We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training.
What you'll do
- As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction.
- You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
- Completing general banking requests such as payments, balance enquiries and transfers.
- Helping customers to understand the different ways they can bank with us and the range of services we can offer.
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience.
The skills you'll need
- To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work.
- Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.
- A passion for customer service and strong attention to detail.
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals.
- Strong interpersonal skills and the ability to work well as part of a team.
- The commitment to develop new skills and responsibilities.
How we’ll reward you
- You’ll join us on a competitive salary starting of £26,010 pro rata for the hours you work.
- You’ll also benefit from a range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 33 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
Your working pattern
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the hours you work, typically, you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.
Your learning journey
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service – Personal Banker employer: NatWest
Contact Detail:
NatWest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service – Personal Banker
✨Tip Number 1
Familiarise yourself with the banking products and services offered by us. Understanding these will help you engage in meaningful conversations with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with a friend or family member. This will help you articulate your thoughts clearly and confidently, which is crucial for a customer-facing role.
✨Tip Number 3
Showcase your passion for customer service by sharing relevant experiences in your previous roles. Think of specific examples where you went above and beyond to assist a customer, as this will resonate well with our values.
✨Tip Number 4
Research common challenges faced in customer service roles and prepare solutions or strategies to address them. This will demonstrate your proactive approach and readiness to enhance the customer experience.
We think you need these skills to ace Customer Service – Personal Banker
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Personal Banker. Highlight your customer service experience and how it aligns with the job description.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the role. Emphasise your strong communication skills, attention to detail, and any previous banking or customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your motivation to develop your career. Use specific examples to demonstrate how you can enhance the customer banking experience.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented clearly.
How to prepare for a job interview at NatWest
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples of how you've gone above and beyond in previous roles to provide excellent service.
✨Demonstrate Strong Communication Skills
Prepare to showcase your ability to communicate clearly and effectively. Practice explaining complex banking concepts in simple terms, as this will be crucial in your role as a Personal Banker.
✨Highlight Your Attention to Detail
Since accuracy is key in banking, be ready to discuss how you ensure precision in your work. You might want to share instances where your attention to detail made a significant difference in customer satisfaction.
✨Prepare for Situational Questions
Anticipate questions that assess how you handle pressure and challenging situations. Think of examples where you successfully resolved customer issues or improved service delivery under tight deadlines.
