Onboarding Manager

At Nory, we\’re on a mission to help the hospitality industry double their profitability, reduce their carbon footprint, and create better working environments for their teams.

Our CEO, Conor, founded and scaled Mad Egg, one of the fastest-growing restaurant groups in Ireland. Having experienced firsthand the frustration of juggling “market-leading” restaurant management systems, spreadsheets, and paper printouts, he set out to build the solution he wished he had from day one: Nory.

Now, we’re scaling fast. We have a real product solving real problems—and we can barely keep up with demand. With ambitious goals for 2025 and a recent Series A led by Accel, we’ve grown to a team of 50+ across Ireland, the UK, and Spain.

As we scale, we’re looking for a Customer Onboarding Manager to ensure new customers hit the ground running and see value from day one.

What you’ll be doing:

As a Customer Onboarding Manager , you’ll be the go-to person for new restaurant and hospitality customers as they get up and running with Nory. You’ll lead implementation, training, and early-stage success — making sure customers feel confident, supported, and excited about the journey ahead.

Please note – this is a London-based role, requiring 2–3 days per week either in our office or onsite with customers in and around London.

What you’ll bring:

1. 2-3 years’ experience in onboarding, implementation, or customer success in a SaaS or tech-driven business.

2. Experience working with hospitality clients or a strong understanding of restaurant operations.

3. Confident leading training sessions and workshops with both technical and non-technical users.

4. Excellent project management skills — highly organised and able to juggle multiple onboardings at once.

5. A customer-first mindset — you’re proactive, solution-focused, and naturally empathetic.

6. Based in London, with flexibility to travel to customer sites within the city and surrounding areas when required (potentially: 2–3 days a week).

What you’ll get in return:

• Equity at our Series A valuation.

• 35 days of paid leave per year (including bank holidays).

• Comprehensive private health insurance.

• Enhanced parental leave and baby loss support.

• Learning & development culture – €1000 personal annual budget + quarterly book budget.

• €250 home office workspace budget.

• Regular team offsites & socials.

• And much more.

We hire humans. At Nory, we believe that diverse teams build better products. We welcome applicants from all backgrounds, identities, and walks of life. Your individuality matters, and we’re committed to creating an inclusive workplace where everyone can thrive. We do not discriminate based on gender, ethnicity, sexual orientation, religion, family status, age, disability, or race.

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