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- Tasks: Lead a team to deliver top-notch customer service and manage daily department operations.
- Company: Join Halfords, the UK's leading retailer in automotive and cycling products.
- Benefits: Enjoy up to 25% discount, performance bonuses, life assurance, and more perks.
- Why this job: Be part of a passionate team dedicated to customer satisfaction and personal growth.
- Qualifications: Experience in supervising teams and delivering excellent customer service is essential.
- Other info: Technical training provided; perfect for those looking to develop their skills.
The predicted salary is between 24000 - 36000 £ per year.
This is a permanent position based in our Glasgow, Rutherglen, store.
The core hours are 30 per week to cover the following:
- Week A: Sat 07:30-18:00, Tues 07:30-12:30, Wed 07:30-12:30, Thurs 07:30-12:30, Fri 14:45-20:00
- Week B: Sun 9:45-16:30, Mon 07:30-13:30, Tues 14:00-20:00, Thurs 14:00-20:00, Fri 07:30-13:30
A Halfords team is a special team, made up of people who are passionate about our products and services and obsessed with giving our customers the very best experience. We’re specialists at what we do – our teams give practical solutions, as well as advising on the very best products to meet our customers’ needs, fitting a range of products to our customers’ cars and bikes.
Our Department Supervisors are at the heart of our in-store services offer. Obsessed with delivering the very best customer service, with a passion for our products and services, a Department Supervisor ensures the team wows every Halfords customer.
This role is responsible for the day to day running of a department, supervising and coaching others to ensure we deliver market leading standards to our customers. Supporting the store management team with maximising our services offer and with floor leadership, you’ll ensure the delivery of exceptional standards across the store, to provide a great journey for our customer.
A key holder when required, you will adhere to all in store security and stock loss procedures.
We look after our colleagues as well as we look after our customers, so whether you have ambitions to progress on to a management role in our shops, or elsewhere across the Group of Halfords companies, we will help you to fulfil your potential.
To be successful in this role you will need:
- Experience of supervising or leading a small team/department
- Experience of delivering great customer service ideally in a retail sales or a services business environment
- Experience of delivering on the job training/coaching to others
- Experience of working to tight deadlines whilst maintaining a good standard of work
- Experience in effective prioritisation
- A track record of achieving exceptional results against sales targets
- Ideally, you will also have some technical knowledge and skills in motoring or cycling, but this is not essential as technical training is provided – a commitment to your own development is essential
- The ability to engage and communicate with all types of customers and colleagues
- A planned and organised approach
- A proactive approach to helping customers and colleagues
As well as holiday and contributory pension, you can expect to enjoy:
- Colleague discount of up to 25% across the Group
- Performance related bonus
- Life assurance
- Uniform
- Fantastic deals across a range of other retailers, travel providers, and more
- Employee Assistance Programme offering advice and support
- Trade Price Bike Scheme
- Option to join our Share Save and Cycle2Work schemes
Join the UK and Ireland’s leading retailer of automotive and cycling products and be part of our success story in getting the nation safely back on the move.
Department Supervisor employer: Confidential
Contact Detail:
Confidential Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Supervisor
✨Tip Number 1
Familiarise yourself with Halfords' products and services. Understanding the range of automotive and cycling products we offer will not only help you in interviews but also demonstrate your passion for the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully supervised or coached a team in the past. Highlighting specific instances where you improved team performance or customer satisfaction can set you apart.
✨Tip Number 3
Emphasise your customer service experience. Be ready to discuss how you've gone above and beyond to ensure customer satisfaction, as this is a key aspect of the Department Supervisor role.
✨Tip Number 4
Prepare to discuss your approach to training and developing others. Think about how you can contribute to the growth of your team members and how you would implement on-the-job training effectively.
We think you need these skills to ace Department Supervisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Department Supervisor position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in supervising teams or delivering customer service. Use specific examples that demonstrate your ability to lead and coach others effectively.
Show Your Passion: Express your enthusiasm for the products and services offered by Halfords. Mention any relevant knowledge you have about motoring or cycling, even if it's not extensive, to show your commitment to the role.
Tailor Your Application: Customise your CV and cover letter to reflect the values and expectations outlined in the job description. Use keywords from the listing to ensure your application stands out and aligns with what Halfords is looking for.
How to prepare for a job interview at Confidential
✨Show Your Passion for Customer Service
As a Department Supervisor, your role revolves around delivering exceptional customer service. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to the company's values.
✨Highlight Your Leadership Experience
Discuss your experience in supervising or leading a team. Provide examples of how you've coached others and improved team performance. This will show that you have the necessary skills to manage a department effectively.
✨Demonstrate Your Problem-Solving Skills
Retail environments can be fast-paced and challenging. Prepare to discuss situations where you've had to think on your feet and resolve issues quickly. This will illustrate your ability to maintain high standards under pressure.
✨Express Your Willingness to Learn
While technical knowledge in motoring or cycling is a plus, it's not essential. Emphasise your eagerness to learn and develop your skills. This shows that you're committed to personal growth and can adapt to the training provided.
