Operations & Growth Manager

Location: Knightsbridge, London (Full-time, Office Based)

About Us: Welzo is a fast-growing healthcare and wellness marketplace, connecting customers with thousands of health products, services, and diagnostics across the UK and internationally. With over 3.6 million users annually and operations across 35 countries, Welzo is at the forefront of transforming healthcare access. We are scaling quickly and looking for ambitious people to join us on the journey.

About the Role: We are seeking a dynamic and proactive Operations & Growth Manager to oversee our day-to-day ecommerce operations, customer service, platform development, and business expansion. This is a hands-on role, ideal for someone who thrives in a fast-paced, high-growth environment and is ready to take ownership across multiple departments. You'll be joining at a critical and exciting stage of our growth, with huge opportunities to build, lead, and make a real impact on the future of the company.

Key Responsibilities:

• Oversee and optimise operational processes across ecommerce, fulfilment, logistics, and customer service.
• Manage day-to-day marketplace operations, ensuring seamless order fulfilment and customer satisfaction.
• Support and coordinate platform development, working closely with tech, marketing, and product teams.
• Identify and implement strategies to improve operational efficiency, customer service processes, and scalability.
• Act as the communication bridge between customers, operations, and internal teams, ensuring issues are resolved quickly and professionally.
• Help lead expansion projects including product launches, new categories, and regional growth initiatives.
• Set, track, and deliver on operational KPIs, reporting to leadership on performance and improvement areas.
• Develop and manage team workflows across multiple departments.

To proceed with your application, please confirm that:

• You have a minimum of 3–5 years’ experience in management roles.
• You are tech-literate and feel comfortable navigating and learning complex tech stacks.
• You are able to take responsibility and manage multiple departments across operations, ecommerce, and development.
• You are comfortable with the salary range of £30,000–£40,000 per annum, with performance-based bonuses.
• You are willing to work full-time from our office in Knightsbridge.
• You are seeking a challenge and are excited to work in a fast-paced, high-growth startup environment.

Skills & Experience:

• Strong experience in ecommerce operations, fulfilment, and customer service management.
• Excellent communication skills — both written and verbal — with the ability to handle customer issues professionally and proactively.
• Tech-savvy with experience using ecommerce platforms, CRMs, CMS systems, and other operational tools.
• Ability to work under pressure, manage competing priorities, and meet tight deadlines.
• Analytical and data-driven mindset, with strong attention to detail.
• Hands-on attitude, comfortable working in a fast-moving, ever-changing startup environment.
• Strong leadership, team management, and cross-functional coordination skills.

Why Join Us?

• Make a Real Impact: You’ll be joining a fast-growing company where your work will directly shape the business and customer experience.
• Career Growth: As we scale, you'll have opportunities to grow your career quickly into more senior leadership roles.
• Exciting Environment: Work at the heart of a vibrant, fast-paced startup in one of London’s best locations.
• Ownership: Take real ownership of projects, departments, and initiatives — no red tape, real influence.
• Learning & Development: Exposure to all parts of the business — operations, tech, growth, customer experience — gaining a truly well-rounded skill set.
• Collaborative Team: Join a passionate and driven team, working together towards big goals.
• Reward for Success: Performance-based bonuses to recognise and reward your impact on our growth.

Who We’re Looking For:

• A self-starter who thrives in building systems and taking ownership.
• Someone who enjoys problem-solving, scaling processes, and working closely with customers and internal teams.
• An ambitious, high-energy operator who sees challenges as opportunities.
• Someone passionate about ecommerce, health, wellness, and fast-growth businesses.

Apply now to be part of our journey and help build the future of healthcare access!