Business Change Lead

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

Salary & Benefits

• We offer a competitive salary of £48,588 - £60,698 per annum, depending on experience.
• Annual performance related bonus
• Attractive pension scheme (up to 12% company contribution)
• Life assurance cover of 4 times pensionable salary
• 25 days annual leave plus bank holidays - plus an extra wellness day!
• A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: Bradford/ Hybrid Working (a mix of office and home working)

Work type: Permanent, working full time 37 hours per week, Monday - Friday between the working window of 8:00am-6:00pm.

We have an exciting opportunity for a Business Change Lead to join the Business Change Team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers, by playing a vital role in transforming our organisation.

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this. We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. The Business Change team at Yorkshire Water are playing a key role in how we modernise the organisation to better help us meet the changing expectations of customers and regulators.

Where you fit in:

As Business Change Lead you will be instrumental in delivering a wide variety of people centric business change to ensure our people, process and technology are aligned utilising proven change methodologies and your experience to apply as appropriate and that the business is ready to receive and adopt the change. This encompasses delivering large scale change initiatives, covering operating model changes, colleague engagement and technology transformation. The role offers an individual the chance to make a real difference in transforming the organisation by supporting, guiding and enabling the business through change. With this, comes lots of opportunity for personal development within the role as you are working in a team of experienced Change Professionals and so much scope for change across the organisation for you to be involved in.

You will work closely with our Senior Business Change Managers and key stakeholders to ensure we guide, enable, and support the business through change, so it lands successfully and sustainably to improve the customer and colleague experience and supports the Company's performance commitments and drive for efficiency.

As a Business Change Lead you will:

• Work with key stakeholders and the business to complete detailed business impact assessments, and support Senior Business Change Managers and Programme Managers in the development of business change plans, acting as a bridge between programme management, business operations and IT.
• Lead impact assessments, business change planning and business readiness activity for programme / project deliveries into your assigned business areas.
• Help define activities that will successfully lead colleagues through the change journey utilising methodologies such as ADKAR.
• Lead small change / improvement projects to improve ways of working for customers, colleagues and the business and help improve overall change maturity in the organisation.
• Own and deliver communications and engagement strategies and plans to ready the business for change and to ensure change stories are engaging and effective.
• Build and maintain excellent working relationships with your key stakeholders and ensure you are knowledgeable in the areas of focus assigned to you.
• Manage stakeholders and communications at all levels.

What skills and qualifications you will need:

• We are looking for someone with significant experience of managing people centric transformational change in large organisations.
• Previous experience of working in complex environments where you have successfully implemented business change, particularly with regards delivering and embedding change that influences and drives the right culture and behaviours.
• Experienced in business change management practices.
• Strong stakeholder management and excellent communication skills.
• Ability to communicate with colleagues at all levels across the business, including senior leaders and directors.
• Able to influence at all levels within the business to ensure a win-win outcome.
• Strong leadership skills able to lead both direct and matrix teams across the business.
• Proven analytical, problem solving and process management skills.
• Good commercial acumen, able to develop and manage complex business cases.
• Ability to absorb and translate operational and technical information and communicate effectively to both technical and non-technical audiences.
• Ability to work in a team and under own initiative.
• Excellent interpersonal, written, and oral communication skills.
• Good IT skills including the use of MS office products.
• Has a strong customer experience ethos.

We embrace a flexible working model, where our hybrid setup typically requires an average of 3 days in the office per week. This could be slightly more when collaborative efforts, training or meeting deadlines demand it. For those who prefer to work on-site, our office is open Monday-Friday during working hours.

If you’re an experienced Change Professional and want to help us deliver exceptional service for our customers whilst protecting the environment, then apply today to find out what a career with Yorkshire Water can offer for you.

Please apply online and submit an up to date CV and covering letter outlining your suitability for the role.

Recruitment Process:

Closing Date - 11th July, 2025

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required. We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

No agencies please.