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- Tasks: Be the go-to person for customer queries and support on our iLearner system.
- Company: Join a not-for-profit that empowers skilled workforces across the UK and beyond.
- Benefits: Enjoy flexible working, generous leave, health perks, and a great pension scheme.
- Why this job: Make a real impact while working in a supportive and dynamic team environment.
- Qualifications: A positive attitude, strong communication skills, and attention to detail are essential.
- Other info: Hybrid working available; some office days required in Bristol.
The predicted salary is between 30000 - 42000 £ per year.
Department: ICQ Awards
Location: Bristol Office, with hybrid working available
Contract: Permanent
Hours: Full time 37.
The Workforce Development Trust is a not-for-profit organisation that provides services that support employers to develop skilled, sustainable, and efficient workforces in the UK and abroad. We operate via our four brands; Skills for Health, Skills for Justice, SFJ Awards, iCQ Awards and People 1st International, which deliver specialist, targeted skills interventions to support a variety of frontline public services.
iCQ Awards is an Ofqual accredited awarding organisation, offering an extensive range of over 200 regulated vocational qualifications in healthcare, travel and tourism, education and more. We are dedicated to providing our customers, delivery partners, and learners with exceptional support through our expert teams and our innovative learner and data management system, iLearner.
Reporting to the Managing Director iCQ Awards, the Customer Support Officer will be the first point of contact for all iCQ Awards central enquiries. This will include potential new customers and dealing with enquiries from existing customers, learners, iCQ staff and consultants (including support on the operation of our integrated iLearner system).
This is a busy and varied role, interacting with a wide variety of stakeholders to provide support and assistance. The postholder is expected to work as part of a team but will also be able to work independently (with appropriate support for new activity) and with initiative.
The role will be central to ICQ Awards operations, being the first point of contact for all central enquiries, and linking with our customers, staff and consultants. Good customer service, attention to detail, accuracy and organisation are essential.
A “can do attitude”, flexibility and strong interpersonal skills are required.
Responsibilities include:
- Support customers, colleagues, and associates in the use of iCQ’s iLearner system.
- Production and dispatch of iCQ accredited certificates – meeting regulatory requirements and service level agreements.
- Provide general support to the iCQ Awards Managing Director.
This job requires some days in the office. Please consider if you are willing to relocate before applying.
You can apply through our website.
Generous annual leave entitlement up to a maximum of 28 days, plus public holidays, and a potential Christmas closure.
Flexible working - 50% working from home with a dress for your day approach.
Employee referral recruitment scheme.
We provide enhanced leave, bereavement, carers, maternity, paternity, and sickness leave.
Health and wellbeing benefits, access to our mental health first aiders, a confidential employee assistance programme, free eye tests and payment for an annual flu jab.
Enhanced pension scheme, with a contribution matching up to a combined 12%, and the option to join the Salary Exchange Pension Scheme along with death in service coverage at three times annual salary.
Flexible employee benefits portal including a cycle to work scheme.
Buy annual leave scheme.
Organisational development days and departmental training budgets.
Payroll giving, this is a tax-free way to donate to any charity, worthy cause or place of worship.
We strongly encourage people of all gender, religion, ethnic backgrounds, sexual orientation, and individuals with disabilities to apply.
Contract Support Customer Service Advisor (Permanent) employer: The Workforce Development Trust
Contact Detail:
The Workforce Development Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support Customer Service Advisor (Permanent)
✨Tip Number 1
Familiarise yourself with the iLearner system before your interview. Understanding how it works and its features will show your initiative and readiness to support customers effectively.
✨Tip Number 2
Brush up on your customer service skills, especially in handling enquiries from various stakeholders. Be prepared to discuss examples of how you've successfully managed customer interactions in the past.
✨Tip Number 3
Research the Workforce Development Trust and its brands, particularly iCQ Awards. Knowing their mission and services will help you align your answers with their values during the interview.
✨Tip Number 4
Demonstrate your organisational skills by preparing a list of questions about the role and the team dynamics. This shows your interest in the position and your proactive approach to understanding the workplace.
We think you need these skills to ace Contract Support Customer Service Advisor (Permanent)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Support Officer position. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've successfully supported customers or resolved issues in previous roles.
Showcase Attention to Detail: Since the role requires accuracy and organisation, mention instances where your attention to detail made a difference. This could be in managing data, producing reports, or ensuring compliance with regulations.
Express Your 'Can Do' Attitude: In your application, convey your positive attitude and flexibility. Use phrases that demonstrate your willingness to take initiative and adapt to new challenges, which are key traits for this position.
How to prepare for a job interview at The Workforce Development Trust
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Customer Support Officer. Be prepared to discuss how your skills and experiences align with the requirements, especially your ability to handle enquiries and support customers effectively.
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer interaction, be ready to share specific examples of how you've provided excellent customer service in the past. Highlight your 'can do' attitude and any experience you have with managing customer queries or complaints.
✨Familiarise Yourself with iLearner
Research the iLearner system and be prepared to discuss how you would assist customers in using it. If possible, try to find out more about its features and functionalities so you can demonstrate your proactive approach to learning new systems.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewers. This could include inquiries about team dynamics, training opportunities, or how success is measured in the role. It shows your interest in the position and helps you gauge if it's the right fit for you.
