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- Tasks: Be the first point of contact for customer enquiries and support.
- Company: Join a not-for-profit organisation dedicated to developing skilled workforces in the UK and abroad.
- Benefits: Enjoy flexible working, generous leave, health perks, and a great pension scheme.
- Why this job: Make an impact by supporting customers and enhancing their experience with iCQ Awards.
- Qualifications: Good customer service skills, attention to detail, and a positive attitude are essential.
- Other info: Hybrid working available; apply if you have the right to work in the UK.
The predicted salary is between 25000 - 25000 £ per year.
Department: ICQ Awards
Location: Bristol Office, with hybrid working available
Pay Scale: £25,000 per annum.
Contract: Permanent
Hours: Full time 37.5 hours per week.
The Workforce Development Trust is a not-for-profit organisation that provides services that support employers to develop skilled, sustainable, and efficient workforces in the UK and abroad. We operate via our four brands; Skills for Health, Skills for Justice, SFJ Awards, iCQ Awards and People 1st International, which deliver specialist, targeted skills interventions to support a variety of frontline public services.
iCQ Awards is an Ofqual accredited awarding organisation, offering an extensive range of over 200 regulated vocational qualifications in healthcare, travel and tourism, education and more. We are dedicated to providing our customers, delivery partners, and learners with exceptional support through our expert teams and our innovative learner and data management system, iLearner.
Reporting to the Managing Director iCQ Awards, the Customer Support Officer will be the first point of contact for all iCQ Awards central enquiries. This will include potential new customers and dealing with enquiries from existing customers, learners, iCQ staff and consultants (including support on the operation of our integrated iLearner system).
This is a busy and varied role, interacting with a wide variety of stakeholders to provide support and assistance. The postholder is expected to work as part of a team but will also be able to work independently (with appropriate support for new activity) and with initiative.
The role will be central to ICQ Awards operations, being the first point of contact for all central enquiries, and linking with our customers, staff and consultants. The work will be varied, and you will need to prioritise and problem solve.
Key Responsibilities:
- Build and maintain effective relationships with existing and potential customers, acting as the first point of contact and proactively dealing with enquiries.
- Support customers, colleagues, and associates in the use of iCQ’s iLearner system.
- Production and dispatch of iCQ accredited certificates – meeting regulatory requirements and service level agreements.
- Provide general support to the iCQ Awards Managing Director, including meeting arrangements, updating materials, and producing reports as required.
This job requires some days in the office. Please consider if you are willing to relocate before applying. Please include your CV. You can apply through our website. Please only apply if you currently have a valid right to work in the UK. Only shortlisted candidates will be contacted.
Closing date: Sunday 11 May 2025.
Benefits:
- Generous annual leave entitlement up to a maximum of 28 days, plus public holidays, and a potential Christmas closure.
- Flexible working - 50% working from home with a dress for your day approach.
- Staggered start and finish time.
- Employee referral recruitment scheme.
- Enhanced leave, bereavement, carers, maternity, paternity, and sickness leave.
- Health and wellbeing benefits, access to our mental health first aiders, a confidential employee assistance programme, free eye tests and payment for an annual flu jab.
- Enhanced pension scheme, with a contribution matching up to a combined 12%, and the option to join the Salary Exchange Pension Scheme along with death in service coverage at three times annual salary.
- Flexible employee benefits portal including a cycle to work scheme.
- Buy annual leave scheme.
- Organisational development days and departmental training budgets.
- Payroll giving, this is a tax-free way to donate to any charity, worthy cause or place of worship.
The Workforce Development Trust is an equal opportunity employer and welcomes everyone. If your experience differs a little from what is outlined in the job description, or you are missing a desired qualification, yet you think you can bring value to this role, please apply, we would like to hear more about you. We strongly encourage people of all gender, religion, ethnic backgrounds, sexual orientation, and individuals with disabilities to apply. If you need any reasonable adjustments at any point, please let us know. In your application, please feel free to advise on your preferred pronouns, for example she/her, he/him, they/them etc.
Client Services Support Officer employer: The Workforce Development Trust
Contact Detail:
The Workforce Development Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Support Officer
✨Tip Number 1
Familiarise yourself with the iLearner system before your interview. Understanding how it works and its features will show your initiative and readiness to support customers effectively.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've successfully handled enquiries or resolved issues in previous roles. This will highlight your ability to build relationships with clients.
✨Tip Number 3
Research the Workforce Development Trust and its brands, especially iCQ Awards. Being knowledgeable about their mission and services will help you articulate how you can contribute to their goals.
✨Tip Number 4
Showcase your organisational skills by discussing how you prioritise tasks and manage time effectively. This is crucial for the varied responsibilities of the Client Services Support Officer role.
We think you need these skills to ace Client Services Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Client Services Support Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administrative roles. Use bullet points for clarity and focus on achievements that demonstrate your attention to detail and organisational skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Highlight your 'can do attitude' and interpersonal skills, providing specific examples of how you've successfully supported customers or colleagues in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at The Workforce Development Trust
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Client Services Support Officer. Be prepared to discuss how your skills and experiences align with the requirements, especially in customer service and problem-solving.
✨Showcase Your Interpersonal Skills
Since this role involves interacting with various stakeholders, be ready to demonstrate your strong interpersonal skills. Share examples from your past experiences where you've successfully built relationships or resolved conflicts.
✨Familiarise Yourself with iLearner
As you'll be supporting customers in using the iLearner system, it’s beneficial to have a basic understanding of it. If possible, explore any available resources or tutorials beforehand so you can speak confidently about it during the interview.
✨Exhibit a 'Can Do' Attitude
The job requires a flexible approach and a positive mindset. Prepare to share instances where you've tackled challenges with a proactive attitude, showcasing your ability to adapt and find solutions under pressure.
