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- Tasks: Engage with clients through calls, booking and confirming appointments.
- Company: Join a dynamic team focused on delivering exceptional customer service.
- Benefits: Enjoy flexible hours from Monday to Friday, 9am-4pm.
- Why this job: Gain valuable experience in customer service while working in a supportive environment.
- Qualifications: Must have excellent customer service skills and knowledge of Microsoft packages.
- Other info: This is a temporary role for 2-3 weeks, with potential for extension.
The predicted salary is between 24000 - 36000 £ per year.
Our client is looking for someone with excellent Customer Service experience. You must have experience calling clients and booking/confirming appointments. The work will involve making or taking calls, and you will need to have a good knowledge of Microsoft packages.
The hours are Monday to Friday 9am-4pm. This is a temporary position for 2-3 weeks but could go on longer.
Customer Service Advisor employer: Minerva Recruitment Limited
Contact Detail:
Minerva Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Brush up on your communication skills! Since the role involves making and taking calls, practice speaking clearly and confidently. You might even want to role-play with a friend to simulate real customer interactions.
✨Tip Number 2
Familiarise yourself with common customer service scenarios. Think about how you would handle various situations, such as dealing with difficult customers or managing appointment changes, to show your problem-solving skills during the interview.
✨Tip Number 3
Get comfortable with Microsoft packages, especially Excel and Word. You may be asked about your proficiency, so consider doing a quick online tutorial to refresh your skills and demonstrate your readiness for the role.
✨Tip Number 4
Research our company, StudySmarter, and understand our values and mission. Being able to articulate why you want to work with us and how you align with our goals can set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Highlight Customer Service Experience: Make sure to emphasise your previous customer service roles in your CV and cover letter. Provide specific examples of how you've successfully handled client calls and managed appointments.
Showcase Communication Skills: Since the role involves making and taking calls, demonstrate your strong communication skills. Use clear and concise language in your application and consider including a brief example of a challenging customer interaction you resolved.
Mention Technical Proficiency: As knowledge of Microsoft packages is required, mention your proficiency with these tools in your CV. If possible, provide examples of how you've used them in previous roles to enhance your productivity.
Tailor Your Application: Customise your CV and cover letter to align with the job description. Use keywords from the job posting to ensure your application stands out and shows that you are a perfect fit for the Customer Service Advisor position.
How to prepare for a job interview at Minerva Recruitment Limited
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous customer service experience in detail. Highlight specific situations where you successfully resolved issues or enhanced customer satisfaction, as this will demonstrate your capability for the role.
✨Familiarise Yourself with Microsoft Packages
Since the job requires knowledge of Microsoft packages, brush up on your skills with tools like Excel, Word, and Outlook. Be ready to discuss how you've used these tools in past roles, as it shows you're equipped for the tasks at hand.
✨Practice Your Communication Skills
As the role involves making and taking calls, practice clear and confident communication. You might want to do mock calls with a friend to refine your tone and ensure you can handle various customer scenarios effectively.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the position and the company. Ask about the team dynamics, what a typical day looks like, or how success is measured in this role to engage the interviewer.
