Business Change Manager - (M/F/D)

ITC Infotech is looking for a Business Change Manager to join our team in London, UK.

Your X-Factor

• Work ethic: You are a consummate professional.
• Aptitude: You have an innate capacity to transition from project to project without skipping a beat.
• Communication: You have excellent written and verbal communication skills for coordination across projects and teams.
• Impact: You are a critical thinker with an emphasis on creativity and innovation.
• Passion: You have the drive to succeed paired with a continuous hunger to learn.
• Leadership: You are trusted, empathetic, accountable, and empower others around you.

About the Role

Need for a highly experienced Business Change Manager to lead and drive the change management activities necessary to uplift the client’s Cloud technology, Infrastructure, and Data capabilities. This critical role will ensure the successful adoption of a new Target Operating Model (TOM) across the Technology organisation, with a focus on Cloud, Infrastructure, and Data transformation. The ideal candidate will combine exceptional change management expertise with deep experience engaging CXO-level stakeholders, shaping future-state TOMs, and delivering successful change in large-scale technology transformations.

Key Responsibilities

• Change Management Strategy: Develop and implement a comprehensive change management strategy aligned to the Cloud, Infrastructure, and Data TOMs, supporting the overall Technology transformation agenda.
• CXO Engagement and TOM Development: Engage closely with senior executives (CIO, CTO, CDO, etc.) to shape and define the future-state Target Operating Models for Cloud, Infrastructure, and Data domains.
• Stakeholder Management: Identify, analyse, and manage stakeholder groups at all levels, building strong relationships to drive engagement, adoption, and sustained change.
• Impact Assessment: Conduct detailed impact and gap assessments on business units, processes, and teams arising from the new operating model.
• Change Planning and Execution: Develop detailed and tailored change plans for different business areas, defining actions, ownership, timelines, and success measures.
• Communication and Engagement: Create and deliver clear, compelling communications to diverse audiences, ensuring transparency and alignment throughout the transformation journey.
• Training and Enablement: Work closely with training teams to define and deliver learning programs that equip employees with the skills needed for the new Cloud and Data platforms.
• Resistance Management: Proactively identify change resistance and develop action plans to mitigate risks and barriers to adoption.
• Monitoring and Reporting: Define KPIs, track adoption metrics, and provide regular reporting to senior leadership on change progress, risks, and improvement opportunities.
• Continuous Improvement: Foster a culture of feedback, learning, and continuous improvement across the change programs.

Experience

• PROSCI/ADKAR change management (Expert)
• Experience in working in Target Operating Models for Cloud, Infrastructure, and Data domains.
• Cloud platform implementations (Azure preferred) experience required.
• Banking domain experience.
• Proven track record as a Business Change Manager on large-scale IT transformations.
• Extensive experience working with CXO-level executives to define and implement Target Operating Models for Cloud, Infrastructure, and Data.
• Previous experience in Cloud platform implementations (Azure preferred) is highly desirable.
• Experience within Financial Services or highly regulated environments is an advantage.
• SC Clearance required.

Skills

• Strong expertise in change management methodologies, tools, and best practices.
• Ability to create and execute detailed, actionable change and communication plans.
• Strong analytical skills for conducting impact assessments and deriving data-driven insights.
• Expertise in stakeholder engagement, particularly at Executive Leadership levels.
• Proficiency in project management tools and techniques.
• Knowledge of Azure Cloud services and related Infrastructure/Platform/Data technologies.

Required Qualifications and Skills

• Education: Bachelor’s degree in business administration, Management, IT, or a related field.
• Relevant professional certification (e.g., Prosci Change Management Practitioner) preferred.

Our Mission

ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. We provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.

ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC Infotech is committed to providing veteran employment opportunities to our service men and women.