Desktop Support Analyst

Desktop Support Analyst – Technology Bar

£150 per day (PAYE)

5 days on site | 100 Liverpool Street

We’re working with a leading international bank seeking a Desktop Support Analyst to join their team in London. You’ll be based at their Technology Bar, providing 2nd Line support across the EMEA region. This is a hands-on role covering both desk-side and remote support for desktops, laptops, peripherals, mobile devices, and meeting room tech (non-trading).

Key responsibilities:

• 2nd line support across Windows, Citrix, MS Office, SCCM, and video conferencing

• Support via walk-ups, email, and phone

• Daily checks and maintenance of laptops, printers, and meeting rooms

• Admin and config of desktop infrastructure (Lenovo, Dell, HP)

• Incident management through the ticketing system

• Liaise with 3rd line support and external vendors

• Participate in IT projects and infrastructure rollouts

What you’ll need:

• Strong desktop support background in a corporate environment

• Experience with SCCM, Windows OS, printers, mobile devices

• Confident in supporting video conferencing and conference room tech

• Clear communication skills and a proactive, service-driven approach

This is a full-time office-based role in a prestigious London location, perfect for someone who enjoys face-to-face tech support and thrives in a structured environment.