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For Companies At a Glance
- Tasks: Install and configure hardware/software, resolve incidents, and support the UK Business function.
- Company: Join a hardworking company focused on delivering top-notch IT services.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and skill development.
- Why this job: Tackle exciting tech challenges while collaborating with a passionate team in a fast-paced setting.
- Qualifications: Proficiency in Active Directory, Microsoft Exchange, and experience with various operating systems required.
- Other info: Shift pattern from 07:00 to 22:00; ideal for those seeking flexible working hours.
The predicted salary is between 30000 - 42000 £ per year.
Who we are looking for
An IT Support Engineer who will install and configure hardware and software, acting as an escalation point to our Service Desk and working with our third line teams when required. As an experienced Engineer, you will provide support to the Business and work closely with other teams within IT Services to ensure all services are delivered within set targets and to agreed standards. Your primary focus will be to support the UK Business function alongside providing support where required to external offices. The day to day work is interesting, challenging and fast paced with a hardworking and delivery focused Company ethos. You will have a broad set of technical skills and be ready to tackle some of technology’s greatest challenges. The IT Support team provides on-site support to employees, as part of our core team this role will be covering a 07:00 to 22:00 shift pattern.
Preferred skills and experience
- Proficiency with Active Directory, including user and group management.
- Experience with Microsoft Exchange administration and troubleshooting.
- Hands on experience with Citrix, or any equivalent virtualisation tools.
- Experience deploying, imaging and supporting Windows operating systems including Windows 10 and Windows 11.
- Experience deploying, imaging and supporting macOS and Linux, including iOS and Android mobile devices.
- Familiarity with JAMF for macOS device management.
- Networking experience including DNS and DHCP Configuration, TCP/IP, Networking Principles, VPN Troubleshooting and Firewall Basics.
- Commercial experience working within a service management function.
- Technical ability to support and maintain hardware and peripheral devices.
- Experience of using an ITSM Tool for tracking, change, incident and problem jobs.
Main Responsibilities
- Resolving second line incidents.
- Assigning incidents and acquiring knowledge from third-line teams.
- Resolving incidents and queries for senior management.
- Investigating and escalating MIs to major incident managers.
- Completing system maintenance, alongside escalations and call outs.
- Managing and updating hardware assets database.
- Creating and maintaining Knowledgebase Articles (KBAs) and Technical Process Documentation.
- Deploying and Imaging end user computer hardware and deploying software packages.
- Identifying and contributing to Service Improvement opportunities.
IT Support Engineer (Stoke) employer: bet365
Contact Detail:
bet365 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (Stoke)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory and Microsoft Exchange. Having hands-on experience or even personal projects that showcase your skills with these tools can set you apart from other candidates.
✨Tip Number 2
Network with current or former IT Support Engineers at StudySmarter or similar companies. Engaging in conversations about their experiences can provide valuable insights into the role and help you understand what the team values most.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've resolved technical issues or improved processes. Being able to articulate your problem-solving approach and the impact of your actions will demonstrate your capability to handle the fast-paced environment described.
✨Tip Number 4
Show your enthusiasm for continuous learning in the tech field. Mention any relevant certifications or courses you've completed, especially those related to the tools and technologies listed in the job description, to highlight your commitment to professional development.
We think you need these skills to ace IT Support Engineer (Stoke)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Focus on your proficiency with Active Directory, Microsoft Exchange, and any virtualisation tools you've used.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to work in a fast-paced environment. Mention specific examples of how you've resolved incidents or improved service delivery in previous roles.
Highlight Technical Skills: In your application, emphasise your technical skills, especially those mentioned in the job description like networking principles, Windows and macOS support, and experience with ITSM tools. This will show you are well-prepared for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Support Engineer.
How to prepare for a job interview at bet365
✨Showcase Your Technical Skills
Be prepared to discuss your proficiency with Active Directory, Microsoft Exchange, and virtualisation tools like Citrix. Highlight specific examples of how you've used these skills in previous roles to solve problems or improve processes.
✨Demonstrate Problem-Solving Abilities
Since the role involves resolving second line incidents, be ready to share examples of challenging technical issues you've faced and how you approached solving them. This will show your analytical thinking and troubleshooting skills.
✨Familiarise Yourself with ITSM Tools
As experience with ITSM tools is essential, make sure you understand how they work and be ready to discuss any tools you've used in the past. Mention how you've tracked incidents and contributed to service improvements using these systems.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-life situations. Think about how you would manage incidents, escalate issues, or collaborate with third-line teams, and be ready to articulate your thought process.
