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- Tasks: Manage soft service delivery, ensuring cleanliness, security, and customer experience across the estate.
- Company: Join The Estate Services, a leader in estate management focused on high standards and customer satisfaction.
- Benefits: Enjoy 28 days annual leave, private medical plans, enhanced pension, and more perks!
- Why this job: Be part of a dynamic team that values innovation and customer-centric service in a prestigious environment.
- Qualifications: Experience in estate management, strong data analysis skills, and relevant qualifications are essential.
- Other info: This role includes on-call duties for emergency responses, promoting teamwork and operational readiness.
The predicted salary is between 60000 - 90000 £ per year.
The Estate Operations Manager at The Estate Services (TES) will fully manage soft service delivery across the estate, ensuring high standards of cleanliness, security, landscaping, waste management, and customer experience across all areas for our tenants & visitors, whilst ensuring all Health & Safety and Environmental compliance is adhered to.
As a proactive leader with a customer-centric focus, the Estate Operations Manager will lead, communicate, and harmonise collaborative delivery with contract partners, ensuring timely communication with the tenants, customers, stakeholders, and the wider TES team.
Contract Management- Lead, manage, and deliver all soft service operations, including security, logistics, reception services, cleaning, waste management, pest control, and landscaping, ensuring a consistently high level of service at all times.
- Conduct regular inspections to identify and resolve operational issues proactively and ensure the teams address service-related issues proactively.
- Drive continuous improvement initiatives to enhance service quality and operational efficiency.
- Manage, motivate, and direct the Estate Assistant Operations Manager.
- Provide leadership and work closely with Contract Managers, ensuring timely, effective communication and direction across complex accounts.
- Conduct regular performance reviews and audits to maintain compliance with Health & Safety, Environmental, and Statutory Regulations.
- Conduct analysis of data and report where necessary.
- Prepare reports on service performance, incidents, and improvement initiatives where necessary.
- Set, monitor, and control service charge budgets, ensuring cost-effective service delivery without compromising quality.
- Support the delivery of high-quality customer service to enhance occupiers’ satisfaction and retention.
- Establish and maintain strong relationships with stakeholders, including property owners, service providers, and local authorities.
- Promote and instil The Estate Services' vision and values within the team, ensuring adherence to these standards.
- Promote the integration of industry best practices and innovative solutions to improve overall service delivery and operational efficiency.
Proven experience in Estate/Facilities Management with a focus on full-soft service delivery. Strong knowledge of high-value and complex soft service contracts and supplier implementation and management within prestigious, high-footfall mixed-use estates. Ability to analyse data and performance metrics to drive efficiency and improvements. Proven MS Office ability, specifically within Excel. Financial acumen with experience in budget management and cost control. Relevant qualifications in facilities management, Health & Safety, or a related field (e.g., NEBOSH, IOSH) & SIA License is desirable.
Office Location: West London
The Estate Operations Manager will hold "on-call" duties for emergency responses, a responsibility shared evenly throughout the year with other department heads and managers, ensuring readiness and operational continuity.
The Estate is committed to building a diverse and inclusive team.
28 days annual leave plus 8 bank holidays ~ Enhanced pension – employee contribution 4%, company contribution 5% - AXA ~ Private medical and dental plans (once you have successfully passed probation) ~ Life assurance – 4x basic salary ~ EAP service via AXA ~ Free VDU eye care voucher ~ Enhanced company sick pay ~ Season ticket loans (once you have successfully passed probation) ~ Ride to work scheme
Real Estate Manager and Senior Manager employer: PRS
Contact Detail:
PRS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Real Estate Manager and Senior Manager
✨Tip Number 1
Familiarise yourself with the latest trends in soft service delivery, especially in high-value estates. This knowledge will help you demonstrate your expertise during interviews and discussions.
✨Tip Number 2
Network with professionals in the estate management field. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven continuous improvement initiatives in previous roles. Highlighting measurable outcomes will showcase your ability to enhance service quality.
✨Tip Number 4
Research The Estate Services' values and mission. Being able to articulate how your personal values align with theirs will make a strong impression during the interview process.
We think you need these skills to ace Real Estate Manager and Senior Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in estate or facilities management, particularly focusing on soft service delivery. Use keywords from the job description to demonstrate your suitability for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and customer-centric approach. Mention specific examples of how you've successfully managed soft services and improved operational efficiency in previous roles.
Highlight Relevant Qualifications: If you have qualifications related to facilities management, Health & Safety, or any relevant certifications like NEBOSH or IOSH, make sure to include these prominently in your application. This will strengthen your candidacy.
Showcase Data Analysis Skills: Since the role requires data analysis and reporting, provide examples of how you've used data to drive improvements in service delivery. Mention your proficiency in MS Office, especially Excel, to highlight your analytical capabilities.
How to prepare for a job interview at PRS
✨Know Your Soft Services
Familiarise yourself with the various soft services mentioned in the job description, such as cleaning, security, and waste management. Be prepared to discuss how you would ensure high standards in these areas and share any relevant experiences you've had managing similar services.
✨Demonstrate Leadership Skills
As a proactive leader, it's crucial to showcase your ability to motivate and manage teams. Prepare examples of how you've successfully led teams in the past, particularly in challenging situations, and how you foster collaboration among different stakeholders.
✨Highlight Financial Acumen
Since budget management is a key part of this role, be ready to discuss your experience with financial oversight. Bring examples of how you've set and monitored budgets in previous roles, and how you ensured cost-effective service delivery without compromising quality.
✨Prepare for Compliance Questions
Given the importance of Health & Safety and Environmental compliance, review relevant regulations and be prepared to discuss how you've ensured compliance in your previous roles. This could include conducting audits or implementing best practices to maintain safety standards.
