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- Tasks: Support students and staff with queries, ensuring smooth delivery of programmes.
- Company: Join King’s College London, a prestigious institution committed to inclusivity and excellence.
- Benefits: Enjoy a full-time role with an indefinite contract and competitive salary.
- Why this job: Kickstart your career in Higher Education while making a real impact on student experiences.
- Qualifications: Strong communication, organisation, and numeracy skills; customer service experience preferred.
- Other info: Embrace diversity and be part of a welcoming community at King's.
The predicted salary is between 29149 - 31236 £ per year.
King’s College London is seeking candidates at all levels of experience with the drive and passion to deliver high quality customer service to support our strategic aims. This is an ideal opportunity to commence or further your career in Higher Education administration. This role sits within the School of Politics & Economics (SPE) and is based at our Strand campus, home to three inter-disciplinary departments: Department of Political Economy, Department of European and International Studies, and King’s Russia Institute.
The School of Politics & Economics is looking for a Programme Officer to join our education team supporting teaching across the School. The Programme Officer will support students and academic staff as the first point of contact for queries, whether face-to-face, via phone or electronic media. They are responsible for essential work to support the delivery of our undergraduate and postgraduate programmes and for ensuring that student lifecycle activities run smoothly, ensuring that our students and staff experience our services in a seamless and effective manner. This is a full-time post, and you will be offered an indefinite contract.
About You
- Excellent written and oral communication skills including the ability to draft documents and correspondence
- Excellent organisation and time management skills and the ability to balance competing priorities under pressure
- Strong numeracy skills and ability to analyse complex numerical data
- Excellent working knowledge of Microsoft Office packages and the ability to work on new systems
- Methodical, detail-oriented and flexible in approach to work, maintaining a high level of accuracy
- Ability to work with a broad range of stakeholders in a professional and assured manner, including experience in a customer-facing environment
- Proactive with the ability to work independently as well as delivering within a team, committed to equality, diversity and professional development
- Experience in the use of databases, student records systems (such as SITS) and website content management systems
- Experience of using virtual learning environments
We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community. We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King’s.
We ask all candidates to submit a copy of their CV, and a supporting statement detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible. This role does not meet the requirements of the Home Office and therefore we are not able to offer sponsorship for candidates who require the right to work in the UK.
Grade and Salary: £34,179 to £37,546 per annum including London Weighting Allowance.
Contact Detail:
Corehr Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Programme Officer
✨Tip Number 1
Familiarise yourself with the specific departments within the School of Politics & Economics. Understanding their unique focus areas will help you tailor your conversations and demonstrate genuine interest during interviews.
✨Tip Number 2
Highlight any previous experience in customer service roles, especially in educational settings. Be prepared to share examples of how you've effectively handled queries or resolved issues for students or staff.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly Excel, as strong numeracy skills are essential for this role. Consider taking a quick online course to boost your confidence and proficiency.
✨Tip Number 4
Network with current or former employees of King’s College London, especially those in administrative roles. They can provide valuable insights into the work culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Programme Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and required skills for the Programme Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong Supporting Statement: Your supporting statement is crucial. Clearly demonstrate how you meet the essential criteria listed in the advert. Use specific examples from your past experiences to showcase your skills in communication, organisation, and customer service.
Highlight Relevant Experience: Make sure to include any relevant experience you have in higher education administration or customer-facing roles. Mention your familiarity with databases, student records systems, and virtual learning environments, as these are important for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and supporting statement. Check for spelling and grammatical errors, and ensure that your documents are well-structured and easy to read. A polished application reflects your attention to detail.
How to prepare for a job interview at Corehr
✨Showcase Your Communication Skills
As a Programme Officer, excellent written and oral communication skills are crucial. Prepare to demonstrate your ability to draft documents and handle queries effectively during the interview. Consider sharing examples of how you've successfully communicated in previous roles.
✨Demonstrate Organisational Skills
This role requires strong organisation and time management skills. Be ready to discuss how you prioritise tasks and manage competing deadlines. You might want to prepare a brief example of a time when you successfully balanced multiple responsibilities.
✨Familiarise Yourself with Relevant Systems
Knowledge of databases and student records systems is essential. If you have experience with systems like SITS or virtual learning environments, be sure to mention it. If not, do some research on these systems to show your willingness to learn.
✨Emphasise Your Customer Service Experience
Since this role involves being the first point of contact for students and staff, highlight any customer-facing experience you have. Share specific instances where you provided excellent service or resolved issues effectively, showcasing your proactive approach.
