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- Tasks: Lead daily operations at a bustling shopping centre, ensuring top-notch services.
- Company: Join a premier retail destination in the Northwest, known for its vibrant atmosphere.
- Benefits: Enjoy a supportive team culture, training opportunities, and a chance to make an impact.
- Why this job: This role offers variety, influence, and the chance to exceed customer expectations.
- Qualifications: Experience in managing cleaning or security services in busy environments is essential.
- Other info: Work 37.5 hours with one late shift and occasional weekend duties.
The predicted salary is between 36000 - 60000 £ per year.
Be the driving force behind exceptional day-to-day operations at a high-profile, customer-focused shopping centre. We’re looking for an experienced and hands-on Facilities Manager to lead the daily delivery of cleaning, security, waste, and car park services at a busy retail destination in the Northwest of England. Working closely with the on-site management team and wider stakeholders, you’ll play a key role in ensuring the centre not only meets expectations – but exceeds them. From budget control and contractor management to compliance and project support, this is a role packed with variety, influence, and opportunity.
Why This Role Stands Out
- Join one of the Northwest’s top shopping destinations – a busy, high-profile retail hub like no other in the UK
- Supportive, collaborative team culture – where your ideas and leadership will make a real difference
- A role with variety and impact – from H&S and soft services to OPEX and contractor performance
- Real investment in your development – training (including IOSH/NEBOSH) fully supported
What You’ll Bring
- Proven experience managing cleaning, security, or soft FM services in a high-footfall, public-facing environment
- Knowledge of H&S compliance and incident response
- A steady, proactive leadership style – confident in managing teams and building lasting relationships
- Commercial awareness – able to manage budgets, including expansive OPEX, monitor service delivery, and drive continuous improvement
- Bonus points for experience in retail, shopping centres, or property management environments
- Ability to work 37.5 contracted hours with one 'late' shift a week 12-8pm and 1 in 4 weekends as Duty Manager
Whether you’re already working as a Facilities Manager or a Soft Services Manager looking to step up, this role offers the next big challenge in a supportive, ambitious environment.
Locations
Facilities Manager employer: Andersen James Group
Contact Detail:
Andersen James Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Manager
✨Tip Number 1
Network with professionals in the facilities management sector, especially those who have experience in retail environments. Attend industry events or join relevant online forums to connect with potential colleagues and learn about the latest trends and challenges in the field.
✨Tip Number 2
Familiarise yourself with the specific challenges faced by shopping centres, such as high footfall management and customer service expectations. This knowledge will help you demonstrate your understanding of the role during interviews and discussions with our team.
✨Tip Number 3
Showcase your leadership skills by sharing examples of how you've successfully managed teams in previous roles. Highlight any initiatives you've led that improved service delivery or enhanced customer satisfaction, as these are key aspects of the Facilities Manager position.
✨Tip Number 4
Research our company culture and values to align your approach with what we stand for. Understanding our commitment to collaboration and development will help you articulate how you can contribute positively to our team during the application process.
We think you need these skills to ace Facilities Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing cleaning, security, or soft FM services. Use specific examples from your previous roles that demonstrate your leadership skills and commercial awareness.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your proactive leadership style and experience in high-footfall environments make you a perfect fit for the Facilities Manager position.
Highlight Relevant Skills: Emphasise your knowledge of health and safety compliance and incident response. Include any relevant certifications like IOSH or NEBOSH to showcase your commitment to professional development.
Showcase Your Achievements: Provide concrete examples of how you've driven continuous improvement in previous roles. This could include budget management, contractor performance, or successful project support that exceeded expectations.
How to prepare for a job interview at Andersen James Group
✨Showcase Your Experience
Be prepared to discuss your previous roles in managing cleaning, security, or soft FM services. Highlight specific examples where you successfully improved service delivery or managed a team in a high-footfall environment.
✨Demonstrate Leadership Skills
Since the role requires a steady and proactive leadership style, think of instances where you've effectively led a team. Be ready to share how you built relationships and motivated your team to exceed expectations.
✨Understand Budget Management
Familiarise yourself with budget control and OPEX management. Be ready to discuss how you've previously monitored service delivery and driven continuous improvement while staying within budget constraints.
✨Knowledge of H&S Compliance
Brush up on health and safety compliance and incident response protocols. Prepare to explain how you've ensured compliance in past roles and how you would handle any potential incidents in the shopping centre environment.
