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- Tasks: Be the go-to person for client queries and manage dashboards with flair.
- Company: Join a forward-thinking consultancy transforming company cultures.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and impact.
- Why this job: Make a real difference while working in an agile, passionate team.
- Qualifications: Previous client support experience and strong analytical skills are essential.
- Other info: Katie Bard is an equal opportunities employer.
The predicted salary is between 30000 - 42000 £ per year.
Our innovative client is revolutionising how companies develop their cultures, and they are looking for a Client Support Executive to join their growing team. My client is a forward-thinking consultancy specialising in organisational transformation. Their entrepreneurial approach means you will be working in an agile, passionate team that is truly making an impact.
As Client Support Executive, you will be the vital link between clients and innovative business solutions. You will manage client queries with confidence, set up and maintain client dashboards, analyse assessment data, and ensure client success through exceptional service delivery.
The role is evolving but will entail a variety of tasks. Attention to detail and high levels of customer care are key:
- You will take ownership of managing the inbox, responding to client enquiries promptly and professionally.
- You will become a product expert to provide accurate guidance to clients.
- Your analytical abilities will be utilised in creating client dashboards, monitoring assessment participation, and conducting AI reporting on assessment results to identify themes.
- You will maintain meticulous CRM records, ensuring all client information is accurate and up to date.
- You will use scorecards to identify trends, risks and opportunities.
- Additionally, you'll support the finance function by handling calls related to outstanding invoices and billing enquiries, contributing to timely payment collection.
Applicants must have previous Client Support experience coupled with strong analytical and problem-solving skills. Strong organisational skills and attention to detail, report writing etc. are key. The client requires a solid background in another consultancy environment.
Client Support Specialist employer: Katie Bard
Contact Detail:
Katie Bard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Specialist
✨Tip Number 1
Familiarise yourself with the latest trends in organisational transformation and consultancy. This knowledge will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Showcase your analytical skills by preparing examples of how you've used data to solve client issues in previous roles. Be ready to discuss specific instances where your insights led to improved client outcomes.
✨Tip Number 3
Demonstrate your customer care expertise by preparing to share stories that highlight your ability to manage client queries effectively. Think about times when you went above and beyond to ensure client satisfaction.
✨Tip Number 4
Research the company’s culture and values thoroughly. Understanding their entrepreneurial approach will help you align your responses during interviews, showing that you’re a great fit for their dynamic team.
We think you need these skills to ace Client Support Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Client Support Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise your previous client support experience, particularly in consultancy environments. Provide specific examples of how you've managed client queries, maintained records, and delivered exceptional service.
Showcase Analytical Skills: Since the role involves analysing assessment data and creating dashboards, include examples of your analytical abilities. Mention any tools or methodologies you’ve used to identify trends and insights.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for client support and organisational transformation. Use it to explain why you want to work for this innovative consultancy and how you can contribute to their mission.
How to prepare for a job interview at Katie Bard
✨Showcase Your Client Support Experience
Make sure to highlight your previous experience in client support roles. Be ready to discuss specific examples where you successfully managed client queries and delivered exceptional service.
✨Demonstrate Analytical Skills
Prepare to talk about your analytical abilities, especially in relation to creating dashboards and interpreting data. Share instances where your analysis led to improved client outcomes or insights.
✨Emphasise Attention to Detail
Since attention to detail is crucial for this role, be prepared to provide examples of how you've maintained meticulous records or handled complex tasks with precision in your previous jobs.
✨Familiarise Yourself with the Company’s Culture
Research the company’s approach to organisational transformation and their entrepreneurial spirit. Understanding their values will help you align your answers with what they are looking for in a candidate.
