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- Tasks: Lead a team to deliver top-notch technical account management and customer onboarding.
- Company: Join a cutting-edge company revolutionising data processing with a modern observability platform.
- Benefits: Enjoy hybrid work flexibility, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that enhances operational efficiency and drives customer success.
- Qualifications: Experience in Cloud DevOps, leadership in technical teams, and strong analytical skills required.
- Other info: Located in London; must have the right to work in the UK.
The predicted salary is between 48000 - 84000 £ per year.
Location - London, Hybrid (2 days per week in office)
Level: Senior (Management)
About the Company:
We are transforming how businesses process and understand their data with a modern, full-stack observability platform. Our unique architecture enables in-stream analytics without the high costs of indexing or hot storage. We provide comprehensive monitoring of logs, metrics, traces, and security events, featuring APM, RUM, SIEM, Kubernetes monitoring, and more, enhancing operational efficiency and reducing observability expenses by up to 70%.
Position Overview:
As the Technical Account Manager (TAM) Team Lead, you will guide a team dedicated to delivering exceptional technical account management, particularly in onboarding new customers. Your leadership will ensure strong customer relationships, effective resolution of technical issues related to observability, and data-driven operational excellence. This role requires deep technical knowledge in logging, monitoring, and observability tools, along with robust leadership skills.
Key Responsibilities:
- Leadership & Team Development: Mentor and manage a team of TAMs, focusing on customer onboarding and long-term success. Develop and track KPIs related to the onboarding experience and customer satisfaction. Provide technical guidance and promote collaboration on observability tools and log analytics.
- Technical Expertise & Customer Engagement: Oversee the implementation of observability tools, assisting customers with Logs, Metrics, and Traces monitoring. Ensure your team delivers expert-level onboarding and ongoing support for observability solutions. Offer deep technical insights on cloud observability and integration into customer infrastructures.
- Customer Relationship Management: Serve as the primary escalation point for customer technical challenges. Work proactively with customers to enhance their logging and observability practices. Collaborate with internal stakeholders to deliver tailored technical solutions aligned with customer business goals.
- Data-Driven Leadership: Utilize customer feedback and usage data to refine onboarding processes and team performance. Analyze customer data patterns to improve observability outcomes and preempt potential issues. Collaborate with internal teams on product enhancements informed by customer data insights.
Key Requirements:
- Technical Expertise: Hands-on experience with Cloud DevOps, specifically AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) and equivalents in Azure and GCP. Familiarity with observability tools such as Kibana, Grafana, Datadog, NewRelic, and others. Proficiency in RegEx, Lucene, and PromQL.
- Leadership & Onboarding: Proven experience leading technical teams focused on observability solutions and customer onboarding. Ability to define and monitor onboarding KPIs with a focus on technical adoption and customer satisfaction.
- Customer-Focused & Data-Driven Mindset: Strong analytical skills to interpret customer data and usage trends. Excellent communication skills for conveying complex technical information to diverse stakeholders. Strong presentation abilities to establish credibility with executives.
Preferred Qualifications:
- Certifications in AWS, Kubernetes, or observability platforms (e.g., Prometheus Certified).
- Experience in a data-driven or SaaS environment.
- MBA or relevant leadership experience.
This role is located in London and is a hybrid position (2 days per week in the office). My client are not offering sponsorship for this role and therefore you must have a valid right to work in the UK.
If you think this role sounds like what you are looking for then please click 'Apply Now' and get in touch with Aaron today.
If this role is not right for you, but you know someone who might be interested, please get in touch with me at ajones@itrpartners.co.uk.
Technical Account Manager Team Lead employer: ITR Partners
Contact Detail:
ITR Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager Team Lead
✨Tip Number 1
Familiarise yourself with the specific observability tools mentioned in the job description, such as Kibana, Grafana, and Datadog. Having hands-on experience or even a project showcasing your skills with these tools can set you apart from other candidates.
✨Tip Number 2
Demonstrate your leadership abilities by preparing examples of how you've successfully managed teams in the past. Be ready to discuss your approach to mentoring and developing team members, especially in technical environments.
✨Tip Number 3
Showcase your analytical skills by being prepared to discuss how you've used customer data to drive improvements in onboarding processes or customer satisfaction. Highlight any specific KPIs you've tracked and the outcomes of your initiatives.
✨Tip Number 4
Network with professionals in the cloud DevOps and observability space. Engaging with industry peers can provide insights into the latest trends and challenges, which you can reference during your discussions with us.
We think you need these skills to ace Technical Account Manager Team Lead
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities and requirements of the Technical Account Manager Team Lead position. Tailor your application to highlight relevant experiences that align with the key responsibilities outlined in the job description.
Highlight Technical Expertise: Emphasise your hands-on experience with Cloud DevOps, particularly AWS and observability tools like Kibana and Grafana. Provide specific examples of how you've used these technologies in previous roles to demonstrate your technical proficiency.
Showcase Leadership Skills: Since this is a management role, it's crucial to showcase your leadership experience. Include examples of how you've mentored teams, defined KPIs, and improved customer onboarding processes in your previous positions.
Craft a Compelling Cover Letter: Write a cover letter that not only summarises your CV but also conveys your passion for the role and the company. Discuss how your skills and experiences make you a perfect fit for leading a team focused on customer success and technical excellence.
How to prepare for a job interview at ITR Partners
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with Cloud DevOps, particularly AWS and observability tools. Highlight specific projects where you implemented solutions using tools like Grafana or Datadog, as this will demonstrate your technical knowledge and problem-solving skills.
✨Demonstrate Leadership Skills
As a Team Lead, your ability to mentor and manage a team is crucial. Share examples of how you've successfully led teams in the past, focusing on customer onboarding and satisfaction. Discuss any KPIs you've developed and tracked to measure success.
✨Prepare for Customer Engagement Scenarios
Expect questions about how you would handle customer technical challenges. Prepare scenarios where you've proactively improved customer relationships or resolved complex issues, showcasing your customer-focused mindset and communication skills.
✨Utilise Data-Driven Insights
Be ready to discuss how you've used customer feedback and data analysis to refine processes or improve outcomes. This role values a data-driven approach, so sharing specific examples of how you've leveraged data to enhance observability practices will set you apart.
