Retail Assistant Manager
Retail Assistant Manager

Retail Assistant Manager

Darlington Full-Time 24000 - 36000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead and develop a dynamic team while ensuring customers feel at home.
  • Company: Join EE, the UK's top network, known for its energising culture and career growth.
  • Benefits: Enjoy competitive salary, 50% mobile discount, 25 days holiday, and exciting prizes.
  • Why this job: Make a real impact in retail while building skills for your future store.
  • Qualifications: Experience in coaching, team leadership, and customer service is essential.
  • Other info: Flexible working options available; we value diversity and inclusivity.

The predicted salary is between 24000 - 36000 £ per year.

You’ve got opportunities in store. From wowing customers to nurturing colleagues, this is a role where you can make a difference – all while perfecting the skills you’ll need to one day have a store of your own. As one of our Assistant Store Managers, you’ll make our customers feel comfortable and your team feel right at home. Helping them to hit their targets and get up to speed on the latest tech, you’ll find out how amazing it feels when a plan comes together. So, no more counting down the clock. Your future starts here.

What you’ll do:

  • Lead, engage and develop your team of tech-whizzes and people pros
  • Empower that team to reach their ambitious targets
  • Create an environment where every customer feels at ease
  • Support the Store Manager with the day-to-day running of the store

You’ll definitely:

  • Have some experience of coaching and building capability in a team
  • Have an ability to lead teams to strong commercial and customer results
  • Have some experience of managing your store in your Store Manager's absence
  • Have experience of driving customer service in a sales and service environment
  • Be self-motivated and proactive

You might even:

  • Possess an ability to set and carry out long-term plans
  • Have established coaching and development skills

What’s in it for you?

  • Exceptional career progression in Retail and to other areas of BT with our Aspire internal development programme
  • Competitive salary
  • The opportunity to significantly increase your earnings, depending on your store and team performance
  • Competitive healthcare and BT share plans
  • 50% discount on an EE mobile package (30% for Friends and Family)
  • 25 days’ holiday (pro-rata) with the opportunity to buy a further 5 days, plus your birthday off
  • The chance to win once-in-a-lifetime all-expense-paid trips and prizes
  • BT TV, including BT Sport and NOW Entertainment Membership

About EE: Empowered, challenged, supported and rewarded, our people are the key to our success. Our people keep customers happy with great service, and our network, named best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we’ve focused on creating an energising culture that makes EE an even better place to build a career. We’re at the top of our game, and this is your chance to join us.

At EE, we’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

We’re therefore open to considering flexible working, things like part-time hours or other flexible options. We also offer emergency time off for dependants in addition to generous maternity and paternity leave. It’s our way of helping people find a job that suits them, so talk to us during the recruitment process to find out where you could fit in.

If you’re thinking about working for the UK’s biggest and fastest network, why not follow our shiny new recruitment channels on Twitter, LinkedIn and Glassdoor. Packed with the latest jobs, company news and career stories, it could be a great move.

Retail Assistant Manager employer: EE Retail

At EE, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters personal and professional growth. As a Retail Assistant Manager, you'll benefit from our Aspire internal development programme, competitive salary, and generous perks like a 50% discount on EE mobile packages and 25 days of holiday. Join us in creating an inclusive environment where your contributions are valued, and take advantage of flexible working options to ensure a fulfilling career with the UK's leading network.
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Contact Detail:

EE Retail Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Retail Assistant Manager

✨Tip Number 1

Familiarise yourself with the latest tech products and services offered by EE. Being knowledgeable about what you’ll be selling will not only impress during interviews but also show your passion for the role.

✨Tip Number 2

Demonstrate your leadership skills by sharing specific examples of how you've successfully coached or developed a team in the past. This will highlight your ability to empower others, which is crucial for the Assistant Manager role.

✨Tip Number 3

Research EE's company culture and values, especially their commitment to diversity and inclusion. Be prepared to discuss how you can contribute to this environment and support your team in achieving their targets.

✨Tip Number 4

Engage with EE’s social media channels like Twitter and LinkedIn. Not only will this keep you updated on company news, but it also shows your enthusiasm for the brand and can help you network with current employees.

We think you need these skills to ace Retail Assistant Manager

Team Leadership
Coaching and Development
Customer Service Excellence
Sales Management
Commercial Awareness
Proactive Problem Solving
Communication Skills
Motivational Skills
Performance Management
Adaptability
Conflict Resolution
Time Management
Strategic Planning
Empathy

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in retail management, coaching, and customer service. Use specific examples that demonstrate your ability to lead a team and achieve targets.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your leadership skills. Mention how you can contribute to creating a positive environment for both customers and colleagues.

Highlight Relevant Skills: In your application, emphasise skills such as team development, customer service excellence, and your proactive approach. These are key attributes the company is looking for in an Assistant Manager.

Show Enthusiasm for the Brand: Demonstrate your knowledge of EE and its values in your application. Express why you want to work for them and how you align with their commitment to inclusivity and customer satisfaction.

How to prepare for a job interview at EE Retail

✨Showcase Your Leadership Skills

As an Assistant Manager, you'll need to demonstrate your ability to lead and develop a team. Prepare examples of how you've successfully coached colleagues in the past and how you can empower them to achieve their targets.

✨Understand Customer Service Excellence

Familiarise yourself with the principles of outstanding customer service. Be ready to discuss how you would create a welcoming environment for customers and share any experiences where you enhanced customer satisfaction.

✨Highlight Your Commercial Awareness

The role requires strong commercial results. Think about how you've contributed to sales or improved store performance in previous roles. Be prepared to discuss strategies you would implement to drive sales in this position.

✨Prepare for Scenario-Based Questions

Expect questions that assess your problem-solving abilities and decision-making skills. Practice responding to hypothetical scenarios related to team management and customer interactions to showcase your proactive approach.

Retail Assistant Manager
EE Retail
E
  • Retail Assistant Manager

    Darlington
    Full-Time
    24000 - 36000 £ / year (est.)

    Application deadline: 2027-05-13

  • E

    EE Retail

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