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- Tasks: Lead a major Salesforce programme, focusing on Field Service and Workforce Management.
- Company: Join a leading critical infrastructure organisation transforming customer service across the UK.
- Benefits: Enjoy a competitive salary, bonus potential, and a £6,000 car allowance with hybrid work options.
- Why this job: Be part of a significant digital transformation that impacts millions and enhances operational efficiency.
- Qualifications: Experience in large-scale Salesforce implementations and strong leadership skills are essential.
- Other info: This role offers a unique chance to drive change in a purpose-driven organisation.
The predicted salary is between 80000 - 120000 £ per year.
A leading critical infrastructure organisation is embarking on a major digital transformation journey, investing heavily to modernise the way it manages and serves millions of customers across the UK. As part of this transformation, they are seeking a Salesforce Programme Director to lead one of the most significant programmes in their portfolio.
Operating at the heart of the energy and utilities sector, the business plays a vital role in delivering essential services to homes and businesses. With a growing focus on operational efficiency, customer experience, and field force productivity, they are undertaking a large-scale Salesforce Field Service and Workforce Management implementation to transform their mobile engineering operations.
The Role: This is a strategic leadership position responsible for driving the end-to-end delivery of the Salesforce programme, with particular emphasis on the Field Service and Workforce Management (WFM) capabilities. You will work closely with business leaders and technology partners to shape the roadmap, ensure robust governance, and deliver tangible outcomes that align with broader business transformation goals.
Key Responsibilities:
- Own and drive the Salesforce Field Service and WFM programme, from mobilisation through to full deployment.
- Lead cross-functional teams and manage complex stakeholder landscapes across operations, technology, and executive leadership.
- Ensure clear focus on business value, operational performance, and user adoption.
- Navigate programme risks, dependencies, and governance processes effectively.
Key Requirements:
- Proven experience leading large-scale Salesforce implementation programmes at programme or director level.
- Deep technical and operational understanding of Salesforce Field Service (FSL) and Workforce Management (WFM) modules, ideally focused on remote/mobile engineering environments.
- Strong background in managing cross-functional business and IT transformation.
- Excellent communication and leadership skills, with experience reporting into senior executive teams.
Desirable Experience:
- Utilities, energy, infrastructure, or other asset-intensive sector experience.
- Familiarity with Oracle Fusion ERP.
This is a rare opportunity to lead a major transformation programme in a purpose-driven organisation at a pivotal moment in its evolution, with strong executive sponsorship and long-term investment in digital change.
Salesforce Programme Director employer: TRIA
Contact Detail:
TRIA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Programme Director
✨Tip Number 1
Network with professionals in the Salesforce ecosystem, especially those who have experience in Field Service and Workforce Management. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends in Salesforce implementations.
✨Tip Number 2
Familiarise yourself with the specific challenges and opportunities within the energy and utilities sector. Understanding the unique needs of this industry will help you demonstrate your strategic insight during interviews.
✨Tip Number 3
Prepare to discuss your previous experiences leading large-scale Salesforce programmes. Be ready to share specific examples of how you've navigated complex stakeholder landscapes and delivered measurable business outcomes.
✨Tip Number 4
Research the company’s current digital transformation initiatives and be prepared to articulate how your skills and experiences align with their goals. Showing that you understand their vision will set you apart from other candidates.
We think you need these skills to ace Salesforce Programme Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Salesforce implementations, particularly in Field Service and Workforce Management. Use specific examples that demonstrate your leadership skills and ability to manage complex projects.
Craft a Compelling Cover Letter: Write a cover letter that clearly outlines your motivation for applying to this role. Emphasise your strategic leadership experience and how it aligns with the company's goals for digital transformation in the energy and utilities sector.
Highlight Relevant Experience: In your application, focus on your proven track record in managing large-scale Salesforce programmes. Mention any relevant experience in the utilities or infrastructure sectors, as well as your familiarity with Oracle Fusion ERP if applicable.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your ability to engage with senior executive teams and cross-functional stakeholders. Use clear and concise language throughout your documents.
How to prepare for a job interview at TRIA
✨Showcase Your Leadership Experience
As a Salesforce Programme Director, you'll need to demonstrate your ability to lead large-scale projects. Prepare specific examples of past leadership roles, focusing on how you managed cross-functional teams and navigated complex stakeholder landscapes.
✨Understand the Technical Details
Familiarise yourself with Salesforce Field Service and Workforce Management modules. Be ready to discuss how these tools can enhance operational efficiency and user adoption, as this knowledge will be crucial in your role.
✨Align with Business Goals
Research the organisation's current digital transformation journey and understand their broader business goals. During the interview, articulate how your vision for the Salesforce programme aligns with their objectives, particularly in enhancing customer experience.
✨Prepare for Governance Discussions
Since governance is a key aspect of this role, be prepared to discuss how you would manage programme risks and dependencies. Think about frameworks or processes you've used in the past that ensured robust governance and successful project delivery.
