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For Companies At a Glance
- Tasks: Provide top-notch customer service and manage client relationships.
- Company: Join Elis, a leading international provider of textile and hygiene services.
- Benefits: Enjoy a supportive work environment with opportunities for growth.
- Why this job: Be part of a dynamic team that values customer satisfaction and teamwork.
- Qualifications: Strong organizational skills and proficiency in Microsoft Office, especially Excel.
- Other info: This role is based in Handsworth, Birmingham, with a focus on customer engagement.
The predicted salary is between 28800 - 43200 £ per year.
About a career with Elis Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. Present in Europe and Latin America, we are an authority in most of the 29 countries in which we operate, employing 52,000 professionals at 440 production and services centres; this is a great opportunity to join a company that supports their people! About the Role: We currently have an exciting opportunity for a Customer Relationship Assistant to join us in the ICS team based in Handsworth Birmingham. The role is to provide excellent customer service to build and maintain relationships between Elis and our customers. You will also need to provide comprehensive administrative support to the Account Managers and pro actively manage a proportion of the site portfolio within your team. We are looking for someone who’s organisational skills are outstanding and who is proficient in Microsoft Office & Excel in particular. You must have a passion for delivering high levels of customer service support. Your Mission at Elis Managing a portfolio of customers for contract management. Supporting on an internal service inbox and dealing with Customer and Internal enquiries. Dealing with customer complaints and completing KPI information for Account Managers. Running and manipulating customer reports within Excel and Power BI. Uploading Information into Customer Porta…
Customer Relationship Assistant employer: Elis UK Limited
Contact Detail:
Elis UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Assistant
✨Tip Number 1
Familiarize yourself with the specific services offered by Elis. Understanding their textile, hygiene, and facility services will help you engage in meaningful conversations during the interview and demonstrate your genuine interest in the company.
✨Tip Number 2
Brush up on your Excel skills! Since the role requires running and manipulating customer reports, being able to showcase your proficiency in Excel during the interview can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully managed customer relationships in the past. Highlighting your experience in handling complaints and providing excellent customer service will resonate well with the hiring team.
✨Tip Number 4
Research common customer service challenges in the industry. Being able to discuss these challenges and how you would address them shows that you're proactive and ready to contribute to the team from day one.
We think you need these skills to ace Customer Relationship Assistant
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Relationship Assistant position. Understand the key responsibilities and required skills, especially the emphasis on customer service and proficiency in Microsoft Office & Excel.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the role. Emphasize your organizational skills, customer service experience, and any familiarity with tools like Excel and Power BI.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to manage relationships effectively. Mention specific examples from your past experiences that demonstrate your skills and how they relate to the job at Elis.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Elis UK Limited
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Highlight Your Organizational Skills
Since the role requires outstanding organizational skills, prepare to discuss how you manage your time and prioritize tasks. You could mention tools or methods you use to stay organized, especially in a fast-paced environment.
✨Demonstrate Proficiency in Microsoft Office & Excel
Be ready to talk about your experience with Microsoft Office, particularly Excel. Consider discussing specific functions or features you are comfortable with, such as pivot tables or data analysis, as these are crucial for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle customer complaints or internal inquiries. Think of scenarios where you successfully resolved issues and be prepared to explain your thought process and the outcome.
