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- Tasks: Join us as a Nights Receptionist, handling guest check-ins and ensuring a smooth stay.
- Company: Be part of Courtyard by Marriott, a leader in hospitality focused on business travelers.
- Benefits: Enjoy flexible hours, a supportive team, and opportunities for growth in a global brand.
- Why this job: This role offers a chance to enhance guest experiences while working in a fun, dynamic environment.
- Qualifications: High school diploma or equivalent; 1 year of related work and supervisory experience preferred.
- Other info: We value diversity and inclusivity, welcoming all applicants to join our amazing team.
Nights Receptionist – Part Time
At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.
POSITION SUMMARY
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
AMRT1_UKCT
Nights Receptionist - Part Time employer: Courtyard Exeter Sandy Park
Contact Detail:
Courtyard Exeter Sandy Park Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights Receptionist - Part Time
✨Tip Number 1
Familiarize yourself with the Courtyard brand and its values. Understanding what makes Courtyard unique will help you align your responses during the interview with their mission to provide exceptional guest experiences.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service. Be ready to share specific examples of how you've gone above and beyond for guests, as this aligns perfectly with the role's focus on providing outstanding service.
✨Tip Number 3
Demonstrate your ability to work in a team environment. Since the job emphasizes being part of a small yet ambitious team, be prepared to discuss how you've collaborated with others to achieve common goals in past roles.
✨Tip Number 4
Show your enthusiasm for learning and improving. Courtyard values individuals who are eager to grow, so express your willingness to learn new skills and adapt to the dynamic nature of the hospitality industry.
We think you need these skills to ace Nights Receptionist - Part Time
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Nights Receptionist position. Understand the key responsibilities and preferred qualifications to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in hospitality or customer service roles. Mention specific examples where you provided excellent guest service or handled guest requests effectively.
Showcase Your Skills: Demonstrate your communication skills and attention to detail in your application. Use clear and professional language, and ensure that your written documents are free of errors.
Express Your Passion: Convey your enthusiasm for the hospitality industry and your desire to contribute to a positive guest experience. Share why you want to work at Courtyard and how you align with their values.
How to prepare for a job interview at Courtyard Exeter Sandy Park
✨Show Your Passion for Guest Service
Make sure to express your enthusiasm for providing exceptional guest experiences. Share specific examples from your past work where you went above and beyond to meet a guest's needs.
✨Demonstrate Team Spirit
Courtyard values teamwork, so be prepared to discuss how you've collaborated with others in previous roles. Highlight any experiences where you supported your colleagues to achieve common goals.
✨Be Ready for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Prepare scenarios where you successfully managed guest complaints or unexpected challenges.
✨Understand the Role and Responsibilities
Familiarize yourself with the specific duties of a Nights Receptionist. Be ready to discuss how your skills align with tasks like managing check-ins, handling payments, and ensuring guest satisfaction.
