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For Companies At a Glance
- Tasks: Support customers, manage hire documentation, and coordinate logistics for tool and plant hire.
- Company: Join a well-established company specialising in tool and plant hire with a dynamic team.
- Benefits: Enjoy a competitive salary, pension, staff discounts, and ongoing training opportunities.
- Why this job: This role offers career progression in a supportive environment while making a real impact.
- Qualifications: 1+ years in a similar role, experience with Syrinx software, and a valid UK driving licence required.
- Other info: Physical capability to assist customers with loading/unloading is important.
The predicted salary is between 39000 - 54600 £ per year.
An exciting opportunity has arisen for a Hire Desk Controller with experience in tool and plant hire to join a well-established company specialising in tool and plant hire. This full-time role offers excellent benefits and a starting salary of £39,000.
As a Hire Desk Controller, you will provide efficient support to customers across all channels, manage hire documentation, and maximise revenue opportunities while ensuring excellent service.
You will be responsible for:
- Handling incoming enquiries from customers by phone, email, and in person.
- Processing orders efficiently, ensuring all related documentation is completed accurately.
- Coordinating with the workshop to confirm availability of equipment for hire.
- Organising logistics and scheduling drivers for timely deliveries and collections.
- Maintaining compliance with internal procedures and hire contract processes.
- Assisting customers with loading/unloading where required (physical capability is important).
- Supporting other operational duties as assigned by management.
What we are looking for:
- Previously worked for at least 1 year as a Hire Desk Controller, Hire Controller, Hire Desk Manager, Hire Desk Coordinator or in a similar role.
- Must have experience in tool and plant hire.
- Strong working knowledge of Syrinx hire software.
- Skilled in IT.
- Valid UK driving licence.
What’s on offer:
- Competitive salary
- Company pension
- Staff discounts
- Ongoing training and development
- Opportunities for progression
- Supportive and friendly team environment
Apply now for this exceptional Hire Desk Controller opportunity to work with a dynamic team and further enhance your career.
Hire Controller employer: Additional Resources
Contact Detail:
Additional Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller
✨Tip Number 1
Familiarise yourself with Syrinx hire software, as it's a key requirement for the role. Consider taking an online course or tutorial to boost your confidence and demonstrate your commitment to mastering this tool.
✨Tip Number 2
Network with professionals in the tool and plant hire industry. Attend local events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at companies like us.
✨Tip Number 3
Prepare to discuss your previous experience in detail during the interview. Highlight specific examples of how you've handled customer enquiries and managed logistics effectively in your past roles.
✨Tip Number 4
Showcase your IT skills by being ready to discuss any relevant software or tools you've used in previous positions. This will help demonstrate your ability to adapt quickly to our systems and processes.
We think you need these skills to ace Hire Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in tool and plant hire. Include specific roles you've held, such as Hire Desk Controller or similar positions, and emphasise your familiarity with Syrinx hire software.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your previous experience, how it aligns with the job requirements, and your commitment to providing excellent customer service.
Highlight Key Skills: In your application, emphasise skills that are crucial for the role, such as IT proficiency, logistics coordination, and customer service. Provide examples of how you've successfully used these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Additional Resources
✨Know Your Hire Software
Familiarise yourself with Syrinx hire software before the interview. Be prepared to discuss your experience using it and how it has helped you manage hire documentation and customer enquiries efficiently.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight specific situations where you handled enquiries or resolved issues effectively, as this is crucial for a Hire Desk Controller.
✨Understand Logistics and Coordination
Be ready to talk about your experience in organising logistics and scheduling deliveries. Discuss any challenges you've faced in this area and how you overcame them to ensure timely service.
✨Showcase Your Physical Capability
Since assisting customers with loading and unloading is part of the role, be prepared to discuss your physical capabilities. Mention any relevant experiences that demonstrate your ability to handle equipment safely and efficiently.
