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- Tasks: Coordinate communication between clients, support workers, and package managers.
- Company: Join AICS Group, a dedicated team focused on client rehabilitation.
- Benefits: Enjoy flexible working hours and a supportive team environment.
- Why this job: Make a real impact in clients' lives while developing your coordination skills.
- Qualifications: Confident, capable individuals with teamwork experience are encouraged to apply.
- Other info: Enhanced DBS check required; confidentiality is key.
The predicted salary is between 28800 - 43200 £ per year.
JOB DESCRIPTION
Ealing, London
HOURS OF DUTY:
40 hours a week
RESPONSIBLE TO:
Senior Manager
MAIN CONTACTS:
- Clients & family members
- AICS Group staff
- Multidisciplinary Team including: team leaders, therapists, consultants, psychologist, case managers and GP\’s
SPECIAL CONDITIONS OF SERVICE:
- An enhanced Disclosure and Barring Service check will be undertaken
- Maintain confidentiality in respect of the client
- Able and willing to work flexibly at various locations
ABOUT THE ROLE:
As a Package Coordinator, you will play an integral part as one of the key people liaising between our Clients, Support Workers and Package Managers. We are looking for someone who is confident, capable and ready for a challenge.
You will need to demonstrate proven ability to coordinate people and systems and work as part of a team, supporting the Package Managers. You will be responsible for ensuring that all communication and documentation to assist our client\’s rehabilitation is implemented.
MAIN DUTIES:
- Communicate weekly with available Support Workers (SW)
- Update the internal system with SWs availability
- Create rotas with support worker availability and confirm availability
- Daily/weekly/monthly/emergency shift cover and updating the internal system accordingly
- Support Package Managers with collating necessary documentation for client visits and referrals
- Assist and monitor with the use of I-connect
- Liaise with support workers for MACH (Daily reports) forms / timesheets / I-connect
- Assist Package Managers with reviews and maintain statutory paperwork (Care Plan (CP), Risk Assessment (RA), Medication Support Plan (MSP), Environmental Risk Assessment (ERA))
- Assist Package Managers with organising and participating in staff team meetings, Multi-Disciplinary Team meetings (MDT) and Package Managers meetings
- Assist Package Managers with creating, checking and making amendments to MACH forms using the online system
- Regular Client contact, reviews, updates, general spot checks and to assist with Medication Competency Assessment\’s (MCA\’s)
- Complete quarterly supervisions with SWs, reviewing personal development in line with company policy
- Liaise with other departments to facilitate recruitment on packages
- Regularly participate with the on-call rota
- Send out PPE
- Schedule Meet & Greets including finding out availability of SWs and induction of new staff
- Schedule shadow shifts, liaising with all parties to match availability
- Monitor documentation ensuring that all information is up to date
- On-call duties to attend
ADDITIONAL DUTIES:
- Participate in the supervision and appraisal system
- Any other additional duties required by management
EQUAL OPPORTUNITIES:
Staff are responsible for promoting equal opportunities and for challenging any behaviour or practice which discriminates against the client or a colleague on the grounds of race, religion, disability, age, gender, sexual orientation or any other difference.
HEALTH & SAFETY:
To maintain a safe and secure working environment
To participate in the identification and assessment of risks and implement agreed working procedures to minimise their impact
To ensure that all incidents, accidents or potential hazards are reported and recorded following the Health and Safety Policy
To carry out Health and Safety checks and maintain accurate records
To ensure all safety and security procedures are followed to keep self and others safe
To promote awareness of Health and Safety amongst clients
SAFEGUARDING:
All members of staff at The AICS Group have a safeguarding responsibility. As part of the role, the post holder will undertake mandatory safeguarding as part of their induction. The post holder will be required to ensure that vulnerable adults and children are safeguarded. The role includes a duty to refer any safeguarding concerns they may have to their line manager.
CONFIDENTIALITY:
It is expected that all employees will understand that our work is confidential and that confidential information must not be divulged.
TRAINING:
The AICS Group is committed to offering training and support to all staff. The post holder will be required to attend mandatory training, participate in supervision, annual appraisals and development reviews.
WHAT WE OFFER:
Competitive pay rates
A range of financial benefits
Mandatory Training (T&C)
Brain Injury Training
Medication Training
Epilepsy Training
Bespoke training based on clients need and requirements
#J-18808-Ljbffr
Package Coordinator employer: The AICS Group
Contact Detail:
The AICS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Package Coordinator
✨Tip Number 1
Familiarize yourself with the key responsibilities of a Package Coordinator. Understanding the nuances of coordinating between clients, support workers, and package managers will help you demonstrate your readiness for the role during interviews.
✨Tip Number 2
Highlight any previous experience you have in coordinating teams or managing schedules. Be prepared to share specific examples of how you've successfully handled similar tasks in the past.
✨Tip Number 3
Showcase your communication skills. Since the role involves liaising with various stakeholders, being able to articulate your thoughts clearly and effectively will be crucial. Practice discussing complex ideas simply.
✨Tip Number 4
Research the AICS Group and their approach to client rehabilitation. Being knowledgeable about their values and methods will not only impress during the interview but also help you align your answers with their mission.
We think you need these skills to ace Package Coordinator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Package Coordinator position. Highlight key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customize your CV to reflect your experience in coordinating teams and managing communication. Emphasize any relevant experience with support workers or in a multidisciplinary team environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your confidence and capability. Mention specific examples of how you've successfully coordinated people and systems in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at The AICS Group
✨Show Your Coordination Skills
Be prepared to discuss specific examples of how you've successfully coordinated teams or projects in the past. Highlight your ability to manage schedules and communicate effectively with multiple stakeholders.
✨Demonstrate Flexibility
Since the role requires flexibility in working at various locations, share experiences where you adapted to changing circumstances or worked in different environments. This will show that you're ready for the challenges of the job.
✨Emphasize Communication Abilities
Effective communication is key in this role. Be ready to explain how you ensure clear communication among team members and clients. You might want to provide examples of how you've handled difficult conversations or resolved misunderstandings.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle emergencies. Think about potential situations you might face as a Package Coordinator and how you would respond to them.
