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- Tasks: Join us as a Service Administrator, managing job cards and customer queries in a dynamic workshop.
- Company: T H WHITE Agriculture provides premium machinery and support to farming and estate customers.
- Benefits: Enjoy competitive pay, generous holiday, pension contributions, and staff discounts.
- Why this job: Be part of a supportive team where your contributions enhance customer care and operational efficiency.
- Qualifications: Experience in administration, IT skills, and a detail-oriented mindset are essential.
- Other info: This is a permanent role at our Toddington depot, with full training provided.
The predicted salary is between 30000 - 42000 £ per year.
Are you an organised and detail-driven administrator with a passion for keeping things running smoothly? Do you thrive in a busy environment where communication and accuracy really matter? We are T H WHITE Agriculture, and we provide premium machinery, servicing and support to farming and estate customers across the region. This is a permanent and secure role based at our busy Toddington depot and one where your input will play a key part in delivering first-class customer care.
As a Workshop Service Administrator, you will work alongside our experienced Service Manager and Technicians to ensure the smooth administration of our local operation covering all things admin from job card creation through to customer contact.
Duties:
- Raising job cards and supporting the scheduling and workflow of workshop activity
- Accurately dealing with customer accounts, including sundry and cash accounts
- Assisting with the preparation and processing of service invoices
- Updating customers on work progress and responding to customer queries via phone, email or in-person, helping resolve enquiries efficiently
- Supporting the Service Manager with admin tasks and providing call cover when needed
- Maintaining clear records, ensuring workshop documentation is accurate and up to date
Requirements:
- Please note this is a site-based role working at our Toddington depot, Monday to Thursday, 08:00 and Friday 08:00-16:00.
- Demonstrable experience in a similar Administration role, ideally within an Engineering or Automotive service/customer support setting
- IT literate with confidence in using Microsoft Office and internal systems
- A methodical and process-driven approach with strong attention to detail
- A confident communicator who enjoys solving problems and helping people
- Able to work independently and as part of a busy depot team
Benefits:
- A competitive salary - (negotiable at interview), based on your relevant experience and skills
- Annual pay reviews
- 23.5 days holiday entitlement rising to 26.5 days with service.
- Company pension scheme offering employer contributions of up to 8.5% after a qualifying period.
- Additional option of joining the salary sacrifice smart pension scheme.
- Life Assurance cover providing up to 5 times salary with service.
- Share Plan providing our employees with a real stake in the business.
- Cross-divisional career development plans, providing you with a range of future job opportunities across our large organisation.
- Staff discounts on a huge variety of products (such as clothing, footwear, household and selected machinery lines) at our stores.
- Robust and thorough training ensuring that you feel you have the support necessary to be a success.
T H WHITE is proud to be an equal opportunities employer. We welcome applications from all backgrounds and are committed to building a diverse and inclusive workplace.
Service Administrator employer: TH White Group
Contact Detail:
TH White Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator
✨Tip Number 1
Familiarise yourself with the agricultural machinery industry. Understanding the products and services T H WHITE offers will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your IT skills, especially with Microsoft Office. Being proficient in these tools is crucial for a Service Administrator, so consider taking a quick online course or tutorial to boost your confidence.
✨Tip Number 3
Prepare examples of how you've successfully managed customer queries in previous roles. Highlighting your problem-solving skills and ability to communicate effectively will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of T H WHITE if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration, particularly in engineering or automotive settings. Emphasise your organisational skills and attention to detail, as these are crucial for the Service Administrator role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in a busy environment. Mention specific examples of how you've successfully managed administrative tasks and resolved customer queries in the past.
Highlight IT Proficiency: Since the role requires confidence in using Microsoft Office and internal systems, be sure to mention any relevant software skills you possess. If you have experience with specific tools used in administration, include those as well.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with customers and team members. This could include resolving issues, updating clients on progress, or collaborating with colleagues to ensure smooth operations.
How to prepare for a job interview at TH White Group
✨Showcase Your Organisational Skills
As a Service Administrator, being organised is key. Prepare examples from your past experience where you successfully managed multiple tasks or projects simultaneously. This will demonstrate your ability to thrive in a busy environment.
✨Communicate Clearly and Confidently
Since the role involves a lot of customer interaction, practice clear and confident communication. Be ready to discuss how you've handled customer queries in the past and how you resolved any issues efficiently.
✨Familiarise Yourself with Relevant Software
Make sure you're comfortable using Microsoft Office and any internal systems that may be relevant. If you have experience with similar software, mention it during the interview to show your IT literacy.
✨Demonstrate Attention to Detail
Attention to detail is crucial for this role. Prepare to discuss specific instances where your meticulous nature helped avoid errors or improved processes. This will highlight your methodical approach to administration.
